TP
Tygerberg Pools
Claimed Business
TP
Tygerberg Pools
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Tygerberg Pools
Tygerberg Pools has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Tygerberg Pools across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEP
Emma P
1 reviews | Active since Jan 2020
25 Feb 2026, 15:37
Experience with Tygerberg Pools – Delays, Costs, and Quality Concerns
I am sharing my personal experience with a pool installation carried out by Tygerberg Pools. The project experienced multiple delays beyond the original timeline provided. During excavation, a fibre line on the property was cut without prior consultation. We had to resolve the issue through our ISP at our own cost. Electrical wiring for the irrigation system was cut and later rewired incorrectly. An incorrect wire type was used and cemented into the pool skirting, requiring us to install a new electrical line at our expense. We were advised to purchase a second Kreepy Krauly because we were told the first unit was faulty (it was new). It later became apparent that the issue was related to the heating and plumbing configuration, which was not set up correctly. This additional cost was borne by us. The foreman was not consistently present on site, despite assurances from the salesperson that he would be on site throughout the installation. This required us to supervise the workers closely to prevent issues such as uneven skirting, visible tile chips, and incorrect positioning of the pool in relation to the house. There is permanent damage and cement residue on much of the mosaic tiling. Paving work included in the quotation was only partially completed. Several areas were left unfinished. The completed sections are uneven, sloped, and include broken bricks, with cement marks and discoloration remaining. The paving will require redoing. The pump was installed next to the borehole to reuse an existing electrical point, as advised by the foreman. However, this plug only receives power when the borehole timer activates, making it unsuitable for the pump. We were advised we would need to pay an electrician to install a new, permanent power supply. We also experienced issues with both the filter and heating systems. These were eventually resolved, but only after problems had already occurred and additional time was spent addressing them. Some rubble and minor damages were left behind, which can be expected with construction work but are noted here for completeness. Although we were charged premium rates for non-standard items, the overall quality of workmanship did not meet our expectations based on those costs. Additionally, the workers on site appeared to be temporary day labourers rather than the long-term, experienced staff described to us by the salesperson. We were told that permanent staff would be responsible for the installation, paid only upon completion, with deductions for any defects. Our observation did not align with this representation. We selected this company based on prior positive reviews, but our experience differed significantly. I am posting this review to reflect what occurred during our installation and to assist others in making an informed decision.
Helpful (0)
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Emma P
1 reviews | Active since Jan 2020
25 Feb 2026, 15:37
Experience with Tygerberg Pools – Delays, Costs, and Quality Concerns
I am sharing my personal experience with a pool installation carried out by Tygerberg Pools. The project experienced multiple delays beyond the original timeline provided. During excavation, a fibre line on the property was cut without prior consultation. We had to resolve the issue through our ISP at our own cost. Electrical wiring for the irrigation system was cut and later rewired incorrectly. An incorrect wire type was used and cemented into the pool skirting, requiring us to install a new electrical line at our expense. We were advised to purchase a second Kreepy Krauly because we were told the first unit was faulty (it was new). It later became apparent that the issue was related to the heating and plumbing configuration, which was not set up correctly. This additional cost was borne by us. The foreman was not consistently present on site, despite assurances from the salesperson that he would be on site throughout the installation. This required us to supervise the workers closely to prevent issues such as uneven skirting, visible tile chips, and incorrect positioning of the pool in relation to the house. There is permanent damage and cement residue on much of the mosaic tiling. Paving work included in the quotation was only partially completed. Several areas were left unfinished. The completed sections are uneven, sloped, and include broken bricks, with cement marks and discoloration remaining. The paving will require redoing. The pump was installed next to the borehole to reuse an existing electrical point, as advised by the foreman. However, this plug only receives power when the borehole timer activates, making it unsuitable for the pump. We were advised we would need to pay an electrician to install a new, permanent power supply. We also experienced issues with both the filter and heating systems. These were eventually resolved, but only after problems had already occurred and additional time was spent addressing them. Some rubble and minor damages were left behind, which can be expected with construction work but are noted here for completeness. Although we were charged premium rates for non-standard items, the overall quality of workmanship did not meet our expectations based on those costs. Additionally, the workers on site appeared to be temporary day labourers rather than the long-term, experienced staff described to us by the salesperson. We were told that permanent staff would be responsible for the installation, paid only upon completion, with deductions for any defects. Our observation did not align with this representation. We selected this company based on prior positive reviews, but our experience differed significantly. I am posting this review to reflect what occurred during our installation and to assist others in making an informed decision.
0
Replies (0)AR
Alan R
1 reviews | Active since Jan 2020
24 Feb 2026, 08:02
Service and quality issues during pool installation
I am sharing my personal experience with a pool installation done by Tygerberg Pools. The project was delayed multiple times beyond the original timeline provided. During excavation, a fibre line on the property was cut. We were informed it was in the way. This was done without consulting us beforehand, and we had to resolve the issue through our ISP at our own cost. Electrical wiring for the irrigation system was cut and later rewired incorrectly. An incorrect wire type was used and cemented into the pool skirting. As a result, a new electrical line had to be installed at our cost. We were advised to purchase a second Kreepy Krauly because we were told the first unit was faulty (it was new). It later appeared that the issue was related to the heating plumbing configuration, which was not set up correctly. This additional cost was carried by us. The foreman was not consistently present on site. This required us to supervise the workers closely. In doing so, we prevented issues such as uneven skirting, visible tile chips being left in place, and the pool being positioned incorrectly in relation to the house. There is permanent damage and cement residue on much of the mosaic tiling. Paving work included in the quotation was only partially completed. Several areas were left unfinished. The sections that were done are uneven, sloped, and include broken bricks. Cement marks and brick discoloration were not corrected. The paving will need to be redone. The pump was installed next to the borehole to reuse an existing electrical point, as advised by the foreman. However, that plug only receives power when the borehole timer activates, making it unsuitable for the pump. We were told we would need to pay an electrician to install a new power point. Some rubble was left behind and there were minor damages, which can be expected with construction work but are noted for completeness. We were charged premium rates for non-standard items (for example, R750 per meter of paving), but the overall quality of workmanship did not meet our expectations based on those costs. We selected this company based on prior positive reviews, but our experience differed significantly. I am posting this review to reflect what occurred during our installation and to assist others in making an informed decision.
Helpful (0)
|Replies (0)AR
Alan R
1 reviews | Active since Jan 2020
24 Feb 2026, 08:02
Service and quality issues during pool installation
I am sharing my personal experience with a pool installation done by Tygerberg Pools. The project was delayed multiple times beyond the original timeline provided. During excavation, a fibre line on the property was cut. We were informed it was in the way. This was done without consulting us beforehand, and we had to resolve the issue through our ISP at our own cost. Electrical wiring for the irrigation system was cut and later rewired incorrectly. An incorrect wire type was used and cemented into the pool skirting. As a result, a new electrical line had to be installed at our cost. We were advised to purchase a second Kreepy Krauly because we were told the first unit was faulty (it was new). It later appeared that the issue was related to the heating plumbing configuration, which was not set up correctly. This additional cost was carried by us. The foreman was not consistently present on site. This required us to supervise the workers closely. In doing so, we prevented issues such as uneven skirting, visible tile chips being left in place, and the pool being positioned incorrectly in relation to the house. There is permanent damage and cement residue on much of the mosaic tiling. Paving work included in the quotation was only partially completed. Several areas were left unfinished. The sections that were done are uneven, sloped, and include broken bricks. Cement marks and brick discoloration were not corrected. The paving will need to be redone. The pump was installed next to the borehole to reuse an existing electrical point, as advised by the foreman. However, that plug only receives power when the borehole timer activates, making it unsuitable for the pump. We were told we would need to pay an electrician to install a new power point. Some rubble was left behind and there were minor damages, which can be expected with construction work but are noted for completeness. We were charged premium rates for non-standard items (for example, R750 per meter of paving), but the overall quality of workmanship did not meet our expectations based on those costs. We selected this company based on prior positive reviews, but our experience differed significantly. I am posting this review to reflect what occurred during our installation and to assist others in making an informed decision.
0
Replies (0)AR
Alan R
1 reviews | Active since Jan 2020
20 Feb 2026, 11:02
Serious issues with workmanship and accountability
I've had plenty of bad service delivery before, but this one takes the cake (beating out Telkom and Home Affairs). Here is a list of the main issues we had with a pool installation by Tygerberg Pools: Pool installation delayed multiple times. Fibre line was cut, not by accident, but because it was in the way — without consulting us. We had to resolve it through our ISP, bearing the cost. Electrical wiring for irrigation was cut and incorrectly rewired. The wrong wire type was used and cemented into the pool skirting. A whole new line had to be laid at our cost. Bought a second Kreepy Krauly, as they claimed the first was broken (it was brand new). Turns out it was the heating plumbing they installed that was not set up correctly. Cost on us. Foreman was barely on-site, which resulted in us needing to oversee the workers. If not for that, the skirting would have been laid poorly, chips in tiles ignored, and even the pool would have been placed skew to the house had we not intervened. Permanent damage and cementing on the majority of the mosaic tiling. Paving was only partially redone (despite being part of the quote). Whole sections were left undone, with the parts that were done being extremely uneven, at an angle, using broken bricks, with cement marks left everywhere and discoloration of bricks ignored when re-laying. All needs to be redone. Pump installed next to the borehole to reuse an existing electrical point (foreman insisted that would be the best place). It turns out that the plug only gets power when the borehole timer switches on, meaning it cannot be used by the pump. Their response: “Not our problem — you must pay an electrician to install a new plug.” Rubble left behind and minor damages (expected with construction, but worth mentioning). They overcharge for anything non-standard (e.g. R750 per meter of paving) but deliver poor service and poor quality. We chose them based on other good reviews, so I am not sure what happened to oom Jan and his team, but my advice is to find another provider
Helpful (0)
|Replies (0)AR
Alan R
1 reviews | Active since Jan 2020
20 Feb 2026, 11:02
Serious issues with workmanship and accountability
I've had plenty of bad service delivery before, but this one takes the cake (beating out Telkom and Home Affairs). Here is a list of the main issues we had with a pool installation by Tygerberg Pools: Pool installation delayed multiple times. Fibre line was cut, not by accident, but because it was in the way — without consulting us. We had to resolve it through our ISP, bearing the cost. Electrical wiring for irrigation was cut and incorrectly rewired. The wrong wire type was used and cemented into the pool skirting. A whole new line had to be laid at our cost. Bought a second Kreepy Krauly, as they claimed the first was broken (it was brand new). Turns out it was the heating plumbing they installed that was not set up correctly. Cost on us. Foreman was barely on-site, which resulted in us needing to oversee the workers. If not for that, the skirting would have been laid poorly, chips in tiles ignored, and even the pool would have been placed skew to the house had we not intervened. Permanent damage and cementing on the majority of the mosaic tiling. Paving was only partially redone (despite being part of the quote). Whole sections were left undone, with the parts that were done being extremely uneven, at an angle, using broken bricks, with cement marks left everywhere and discoloration of bricks ignored when re-laying. All needs to be redone. Pump installed next to the borehole to reuse an existing electrical point (foreman insisted that would be the best place). It turns out that the plug only gets power when the borehole timer switches on, meaning it cannot be used by the pump. Their response: “Not our problem — you must pay an electrician to install a new plug.” Rubble left behind and minor damages (expected with construction, but worth mentioning). They overcharge for anything non-standard (e.g. R750 per meter of paving) but deliver poor service and poor quality. We chose them based on other good reviews, so I am not sure what happened to oom Jan and his team, but my advice is to find another provider
0
Replies (0)TO
CF
Clint F
1 reviews | Active since Jan 2020
4 Nov 2025, 09:20
Tygerberg Pools #1
OUTSTANDING service from Tygerberg Pools: Jan and he's team from start to finish were professional, efficient and explained all the steps. From the first Contact with Mari in the office, going above and beyond to get me the best pool and work out all the steps for me to Oom Jan coming out and giving solid advice. Every single one of the installation team were always on time, courteous and professional, cleaning afterwards and just gave a sense of Peace and calmness throughout the process. Being a first time pool owner they explained everything giving me options and even tips on cleaning and maintaining my pool- BIG UP to Tygerberg Pools 5 STARS!
Helpful (0)
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Clint F
1 reviews | Active since Jan 2020
4 Nov 2025, 09:20
Tygerberg Pools #1
OUTSTANDING service from Tygerberg Pools: Jan and he's team from start to finish were professional, efficient and explained all the steps. From the first Contact with Mari in the office, going above and beyond to get me the best pool and work out all the steps for me to Oom Jan coming out and giving solid advice. Every single one of the installation team were always on time, courteous and professional, cleaning afterwards and just gave a sense of Peace and calmness throughout the process. Being a first time pool owner they explained everything giving me options and even tips on cleaning and maintaining my pool- BIG UP to Tygerberg Pools 5 STARS!
0
Replies (0)CW
Christine W
1 reviews | Active since Jan 2020
2 Jun 2024, 07:31
Highly recommended
I am very happy with my new pool. There currently are a lot of ****mers in the pool industry but Jan and his team at Tygerberg Pools are not one of them. They turned a nightmare with my previous pool into a dream oasis. I have already recommended them to one of my friends.
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Christine W
1 reviews | Active since Jan 2020
2 Jun 2024, 07:31
Highly recommended
I am very happy with my new pool. There currently are a lot of ****mers in the pool industry but Jan and his team at Tygerberg Pools are not one of them. They turned a nightmare with my previous pool into a dream oasis. I have already recommended them to one of my friends.
0
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Anonymous
1 reviews | Active since Jan 2020
2 May 2024, 07:29
Setting the records straight.
My Name is Mari White and I am the office manager for Tygerberg Pools. I have decided to write a review with regards to Craig Z and his negative comments on Hellopeter with regards to Tygerberg Pools. He did not use Tygerberg Pools as his installation company, another installer did his installation, and they bought the shell in 2020 from Pools 4 Us (Liquidated in December 2022). Pools 4 Us have done everything they could to fix his shell and in May 2022 everything was sorted out and his pool repaired. He has in writing confirmed that he is eventually happy with the repairs. Pools 4 Us have unfortunately started to struggle for different reasons and factory was liquidated. We have informed client that he can put a claim in against the estate. Yes Pools 4 Us and Tygerberg Pools had the same owner but Tygerberg Pools only do installations, and they are 2 different entities. He is continuing to bad mouth Tygerberg Pools on different platforms and we will take the case further with legal action. His reviews have been reported to Hellopeter as well. As an installation company we pride ourselves in our work.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 May 2024, 07:29
Setting the records straight.
My Name is Mari White and I am the office manager for Tygerberg Pools. I have decided to write a review with regards to Craig Z and his negative comments on Hellopeter with regards to Tygerberg Pools. He did not use Tygerberg Pools as his installation company, another installer did his installation, and they bought the shell in 2020 from Pools 4 Us (Liquidated in December 2022). Pools 4 Us have done everything they could to fix his shell and in May 2022 everything was sorted out and his pool repaired. He has in writing confirmed that he is eventually happy with the repairs. Pools 4 Us have unfortunately started to struggle for different reasons and factory was liquidated. We have informed client that he can put a claim in against the estate. Yes Pools 4 Us and Tygerberg Pools had the same owner but Tygerberg Pools only do installations, and they are 2 different entities. He is continuing to bad mouth Tygerberg Pools on different platforms and we will take the case further with legal action. His reviews have been reported to Hellopeter as well. As an installation company we pride ourselves in our work.
0
Replies (0)CZ
Craig Z
1 reviews | Active since Jan 2020
30 Apr 2024, 16:06
Non Responsive/ Won’t come fix !!!
Stay clear of this company !!!! Tygerberg Pools / Pools4us. Issues with my pool has gone on far too long. They did come and repair initially but more issues arose after where holes formed on the pools steps ( 4 holes in total ) which they would not come fix, blatantly ignoring my comms to them eventually saying that there Pools4Us department ( factory ) has been liquidated where there Tygerberg Pools department still operates. Be warned stay far away.
Helpful (0)
|Replies (0)CZ
Craig Z
1 reviews | Active since Jan 2020
30 Apr 2024, 16:06
Non Responsive/ Won’t come fix !!!
Stay clear of this company !!!! Tygerberg Pools / Pools4us. Issues with my pool has gone on far too long. They did come and repair initially but more issues arose after where holes formed on the pools steps ( 4 holes in total ) which they would not come fix, blatantly ignoring my comms to them eventually saying that there Pools4Us department ( factory ) has been liquidated where there Tygerberg Pools department still operates. Be warned stay far away.
0
Replies (0)