A5 diary

They don’t even deserve a single star. I bought an A5 diary at Typo Menlyn yesterday. I wanted to personalise it and showed the sales guy the a picture from their website. It came out looking different and he said their machine does not personalise at the bottom like on the picture I showed him. I made him aware that I did not like how it came out and he convinced me that it was okay. Today I call them to explain that I don’t like the diary I would like to exchange/refund. The lady I spoke to blamed me for my diary not coming out the way I wanted, she says I didn’t disclosed but I provided a picture. She said when I chose the colour on the book it shows that the personalisation is not at the bottom. Like hell I know how their machine works. She tried really hard to blame me whereas they did not disclose beforehand that their matching only prints at the top.