Typo Mall of Africa has shocking service

The most shocking experience of my life. The so called manager at Typo Mall of Africa store is more interested in arguing with clients than actually resolving complaints with curtesy. She lacks so many things that make up a manager that I am in disbelief wondering if she is even aware what managing a high end store in a high end mall means? No emotional intelligence, no sound reasoning capacity, no interest for an amicable resolution. The lady is extremely argumentative and petty. She almost talks with customers like she is in a pub! I hope more customers come forward one day and she is exposed for bringing the store into disrepute, you cannot bring straatmait tendencies to work!!! Her store messed up with my previous purchase and they kept me for about 45 minutes trying to rectify. Eventually they tell me to give it 1 to two days and my App will update correctly. This never happened and I then called the store. I could not believe how her story and tone changed, her attitude escalating to condescending, arrogant, down right rude, argumentative, defensive and all sorts of unbecoming conduct instead of owning up and being courteous. You could just hear that there is a lot of illiteracy and self absorption in her, she really puts my gender and race to shame. She needs to be taken for Customer Service training and trained to understand that customers will come frustrated with complaints, hers is to be empathetic, listen attentively and allow the customer to rant, reassure the customer that her primary goal is to try and find a solution of at least consult, be courteous and remorseful. Ultimately how you treat a customer will eventually calm them down and they will respect you for your patience, empathy and time. If you are dismissive, defensive, dish arrogance and are victim blaming an already irrate customer, what is that really???