LM
Lerato M
Active since Oct 2023
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Typo Mall of Africa has shocking service
The most shocking experience of my life. The so called manager at Typo Mall of Africa store is more interested in arguing with clients than actually resolving complaints with curtesy. She lacks so many things that make up a manager that I am in disbelief wondering if she is even aware what managing a high end store in a high end mall means? No emotional intelligence, no sound reasoning capacity, no interest for an amicable resolution. The lady is extremely argumentative and petty. She almost talks with customers like she is in a pub! I hope more customers come forward one day and she is exposed for bringing the store into disrepute, you cannot bring straatmait tendencies to work!!! Her store messed up with my previous purchase and they kept me for about 45 minutes trying to rectify. Eventually they tell me to give it 1 to two days and my App will update correctly. This never happened and I then called the store. I could not believe how her story and tone changed, her attitude escalating to condescending, arrogant, down right rude, argumentative, defensive and all sorts of unbecoming conduct instead of owning up and being courteous. You could just hear that there is a lot of illiteracy and self absorption in her, she really puts my gender and race to shame. She needs to be taken for Customer Service training and trained to understand that customers will come frustrated with complaints, hers is to be empathetic, listen attentively and allow the customer to rant, reassure the customer that her primary goal is to try and find a solution of at least consult, be courteous and remorseful. Ultimately how you treat a customer will eventually calm them down and they will respect you for your patience, empathy and time. If you are dismissive, defensive, dish arrogance and are victim blaming an already irrate customer, what is that really???
0 replies
4 months ago
Very disappointing service from Customer Care
Good day Cotton on, Since you have not been helpful on your App and I’ve been holding for 20 minutes now on the phone trying to reach you with no luck- I now have to resort to stalking you on social media. I made a purchase on the 21st November 2025 at Mall of Africa Typo for over R1500. The teller for some reason had “system” issues which delayed her finalising my purchase. She then moved between two to three tills. Eventually she said she cannot see my profile. Long story short, she called the manager and they both concluded that it’s fine, the will finalise purchase and I should give it a day or two and the App will update with my points. I travelled out of the country for a whole week thereafter but kept reaching out to you on the App. Now an “Ivan” responded that my email address cannot be traced so basically no one can help. What kind of nonsense is that? Where are the managers in your company? I have been buying from you and using my email and phone number with no issues and today you want to tell me your system cannot recognise me and it ends there? You are not even going the extra mile for me as a client when clearly the problem arises from your side and nothing to do with me?? So the purchase in question is reflecting on the App. So why can’t a manager make effort to understand what could have happened and resolve this? How can you not pick up an email address that I use to log into your App and even use the e-card when making??? I am hereby requesting for someone in your office to do their job, stop victim blaming and apply their minds and act like managers, exactly what they are being paid for?? I will not loose my points lying down and I will make noise everywhere until this is fixed!!!! Lerato Mothibinyane leratomothibinyane@icloud.com 0832413161
0 replies
10 months ago
Horrible Disgusting Service
I honestly got very ticked off this morning. It’s a June and children are writting mid-year exams. My daughter decides she would like Egg Mc****in for breakfast. We get to McD at 07:07 in the morning. Around 7:20 we are still there. When I go enquire, only to be told the drive through pc or system is jamming. Apparently it happens quite often from the feedback of some customers also agitated. So the Manager is clearly aware but not bothered? The supervisor on duty cannot think on their feet to find plan B and come outside and attend to panicky and agitated customers? This is very undermining and ***********. Do not let customers come up with solutions in your store because that simply means you can’t run your own business. You can’t think. Situations do not have to escalate before you jump. Also why not just put cones and close until you have sorted out your problems because to let customers come in and nobody says anything up until customers get fed up and start asking is very unprofessional. Utterly disgusting service! Two weeks back, there was a big plastic or silicone piece in my Mc****in and I was told sorry, it’s came off from the brush we use.
0 replies
14 months ago
Toyota SA and their Toyota SA Kinto rental companies are ****s and they just suck!
ToyotaSA Kinto Rental is the biggest **** just like most rental companies. Everything is rosy in the beginning while they lure you but once they get their hands on your account, they will finish you towards end of contract and come up with new nonsensical things that were never discussed before. Renting from them was the biggest mistake that I will live to regret for a very long time. The worst thing is Toyota SA never ever responds to any client communications on Facebook/Twitter/Instagram/Hello Peter…. What kind of big service provider like that permanently ignores the very same clients who ignore their business? I have engaged Toyota SA on different occasions about different questions and never got a single response, they even sure you they read it on DM’s but will ignore you. I even wrote a compliment 3 months ago about a lovely salesperson and they did not as much as acknowledge it! ToyotaSA is a “My Friend” shop when it comes to service😡😡
0 replies
15 months ago
Worst Insurance Company
I feel sorry for people who put trust in this company to represent them. They are a complete mess. Imagine an insurance company going after you with complete misinformation and thinking that their intimidating tactics will get you to confess! See you in court suckers! I want to see egg on your face that day.
56 replies
16 months ago
Best Sales Rep at Toyota Edenvale -Leshoko Sathekge
This review is a compliment not for Toyota as such but it’s employee Mr Leshoko Sathekge at Edenvale Toyota. A humble respectful man with high standards of professionalism, very good listening skills and treats his clients like royalty. From day one, the guy just has a down to earth teddy bear demeanour and pleasant customer service aura. I went to many dealerships and interacted with multiple sales reps but I know where to take my money and business and I will always choose someone who has time, patience and respect for me. Leshoko was always responsive to all my queries, be it telephone or WhatsApp. If he was not sure he would go and find out. I can go on with praises but I truly hope Toyota values and recognises such human beings and make them its brand ambassadors. I would truly advise any client who wants top notch service to try him, they will never look back! The guy is very very well mannered and has Ubuntu.
0 replies
17 months ago
ABSA IDIRECT is a ****mer of note and a corporate bully and
I am really disappointed and beyond sickened by the conduct of ABSA IDIRECT. Since joining them in March 2024, they did not bother sending me policy documents and giving me the opportunity to fami****ise myself with the contents. I do not even know my policy number with them yet every month they have been debiting my account. I have failed to beg them to send me my policy documents, when that failed I have been begging them to cancel my policy with immediate effect and instead of cancelling as requested- they inform me that they are investing and gave me different ref numbers one of them being C-45490634 . What is there to investigate if a client is cancelling policy with immediate effect? They have not even advised what they are investigating yet they expect me to carry on paying them? I have had to stop the debit order witch my bank as a way to take matters into my hands since ABSA has been failing me to cancel this policy. Now they are sending sms that they will debit twice next month? Are they saying they will forcefully keep me as a client and forcefully keep charging me? I did not ask for any investigations, I simply asked ABSA to cancel my policy at per my communications dating to around 8/11/2024. I was with Auto & General and I so regret ever taking a chance with ABSA. This is a household and cellphone policy and I have a right to cease business if I see a service provider is risky and *************. Please guys learn from me, do not ever ever join ABSA IDIRECT Insurance ever! Their call centre is a nightmare. Their cancellation call centre deliberately evades call under the pretence of “being too busy” it’s all a strategy or **** to hold on to irrate clients.
392 replies
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5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (85.71428571428571%)