Typo Pietermaritzburg

Went in to purchase a sale item at at Typo Pietermaritzburg only to be told they have the item but cannot sell it to me because it's being shipped to Springfield! I have to now drive all the way to durban to purchase a 50 rand item. I called Springfield and spoke to Dimpho who has asked her regional manager Maya for assistance and still I have no feedback while I wait at liberty mall in the heat with my 2 kids to purchase an item that is in store.. but in a box that they don't want to open. Whatever happened to customer service. Looking at these reviews on HelloPeter I see this is not the franchise to shop at. Very disappointing.