Wrong item delivered but can't get assistance to rectify

Wrong item sent in order. Clearly you aren't employing staff that can read and see. Now I am sitting here over 20 minutes on the line hanging on only for the call to be dropped and over an hour on the online chat only for it to keep going offline but I'm not offline. I am now inconvenienced because of your incompetence. What a disgrace, never thought I'd feel this way about Typo. PATHETIC