Poor service

⭐ 1 Star Extremely poor service and dangerous workmanship at Hluweluwe Tyre Mart. My friend took her VW Golf to Hluweluwe Tyre Mart for wheel balancing after I had completely redone the front suspension with all new parts. A week later, the car developed a noise when turning the steering wheel. I discovered that the bolts connecting the steering shaft to the steering rack were loose — something that should never happen and could have caused a serious accident. When my friend went back to report it, the staff’s attitude was arrogant and dismissive, claiming “we don’t loosen bolts.” Soon after, they refused to do her next wheel alignment, saying there was “too much play” — even though they had just worked on it the week before. I contacted Tyre Mart Head Office (a Lady called Debbie) and got the same arrogant attitude. They suggested taking the car back to Hluweluwe, but after the unsafe work and poor attitude, I no longer trust them. This is not an isolated case — their reviews show a clear pattern of poor customer service and lack of accountability. I’ve personally had bad experiences there before too, including being treated rudely and unprofessionally during the COVID period. Hluweluwe Tyre Mart has a serious management problem, and their careless work could cost lives on the road. I will never take a vehicle there again and strongly advise others to stay away.