Unresolved Brake Repairs & Expired Warranty — After 6 Return Visits

I need to share my experience with Tyre Mart in Durbanville because I honestly don’t know where else to turn anymore.

In January 2025 I had my brake pads and discs replaced there after being advised during a vehicle service that it needed to be done. Since then, my vehicle has been back to the same branch SIX times for the exact same problem — screaming brakes, rattling, and braking that never felt right.

Each time adjustments were made: discs were skimmed, pads were replaced, and eventually in August 2025 the discs and brake pads were replaced again completely. Despite all of this, the problem has never been resolved.

Today I contacted the branch again, only to be told that they are “sorry” but my warranty has expired and nothing further can be done.

What I don’t understand is this: the issue started within the warranty period and I repeatedly returned for the SAME unresolved fault. The brakes were never right from the initial installation. How can a warranty expire on a problem that was reported multiple times while it was still valid?

I have never previously had brake issues with this vehicle, and I trusted the workmanship and advice given. At this point I feel completely dismissed as a customer after months of inconvenience and safety concerns.

I would really appreciate proper accountability and a fair resolution.