Two new tyres - No advice to do alignment!

On the 4th March 2026 my lady friend took her car to have both front wheels replaced with new ones. This was done and the car was left with them to do the tyres.

Now, not even 3 months later, she had a mechanic check her car who found that both back wheel bearings needed replacing, showed her the wear on the inside of the front driver side wheel. The NEW wheel which was purchased and paid for in March.

When speaking to the Rep Andrè about this the following was established 1. He gave clear indication that when they do two tyres they always advise their clients to do wheel alignment as well. This was not the case with this vehicle. 2. He was so adamant that this is common practice that he made the client out to be a **** when she said that she was indeed not advised of this. 3. He went on further to say that even if alignment was done she could have driven through a pothole and that could have also resulted in the misalignment and damage to a new tyre.

My personal comment on this is, the after sales service from this company is very poor. Although he continuously said he was trying to help he basically said in no uncertain terms that he was going to do nothing about the issue in any case. It is sad that woman are so easily targeted in this area that it results in additional income for these companies so they do these things deliberately believing for speedy repeat business.

This is totally unacceptable behaviour from any service provider.