Unsafe Workmanship and CPA Violation – Tyres & More Kempton Park

I am lodging this complaint against Tyres & More (Kempton Park) due to repeated unsafe workmanship and failure to comply with the Consumer Protection Act (CPA), Section 54 – Right to Quality Service.

I was advised by a Tyres & More salesperson to purchase additional front suspension camber/strut bolts at my own cost and was assured they would be installed correctly by the branch.

Since the initial work:

I have had to return the vehicle twice

The same clapping/clunking noise from the front right suspension continues

Wheel alignment repeatedly goes out shortly after repairs

I was informed on one visit that the bolts were not properly fastened

I was later assured locknuts were fitted, yet the issue returned again within a week

Incorrectly installed or loose suspension bolts are a serious safety concern and can result in loss of steering control or component failure.

Despite multiple opportunities to correct the problem, the issue remains unresolved. This constitutes a failure to provide services with reasonable care, skill, and safety as required under Section 54 of the CPA.

I have requested a refund of the labour charges so that the vehicle can be repaired by a competent and reputable workshop, as I no longer have confidence in the workmanship provided by this branch.

Should this matter not be resolved satisfactorily, I will escalate the complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and, if necessary, the National Consumer Commission (NCC).

This issue should never require multiple return visits, particularly where vehicle safety is involved.