UBMV *****elent and ****ming people with their insurance policies

I was contacted by an agent named Bruce agency number: 0104494848 of this *****ulent company called UBMV who apparently were appointed by Momentum Life Insurance to submit document for an outstanding pension/provident claim that Momentum had not paid yet. I was instructed to complete some Momentum forms and submit a copy of my ID, Bank statement, proof of address (all documents protected under the Protection of Personal Infromation Act). I was told that my claim was submitted sucessfully (I have this in writing) and confirmed the payout date of between 12-16 weeks from submission. I had regular communications with this Bruce via email as none of the company contact telephone numbers are active. 3 weeks ago I reconfirmed my payment date of the 20th September 16 weeks after submission, and was told: quote: "contact Momentum directly as I don't have access to your file" Needless to say after a week of trying to contact Momentum was told by their agent that NO SUCH SUBMISSION was ever received. I have tried calling UBMV for assistance with no success. After lodging this Hello Peter complaint, I will open a case of ***** against UBMV and Momentum. Any assistance would be appreciated