Ucan- Biggest Dissapointment Ever!!

My daughter and I went to the Ucan at Game Boksburg on a Sunday. We gave the consultant Samke (who we later found out is still in training) our measurements and specifications for a pot draw unit and a microwave unit (she told us the microwave unit comes with the cupboard on top). we told her that we just wanted the microwave unit and she told us that she would design it and quote with and without the cupboard and we must come back in 45 minutes. An hour and a half she was still busy. We asked for the quote that included the cupboard on top of the microwave unit and we agreed without even looking at the other price. We paid for it and were told about 10 working days. the Wednesday we get a call that the quote was wrong and that she hadn't included the small cupboard or kick-plates (we weren't even told that there was an option of kick-plates or feet for the pot drawer). We paid the extra and waited for confirmation. Only after I called to find out if the eft had gone through did they tell me the order was ready (so it doesn't take working days). we fetched the pieces and found no diagrams on how to put it together and the kick-plate was one long piece, so I went back to Game and Samke told me that there are no diagrams as people pay the 20% for installation and that we have to cut the kick-plates ourselves. the finish of the Microwave unit is terrible and chipped and the cupboard on top has hinges that doesn't stay open when you lift it. The pot drawer unit broke when we turned it the right way up

I am not asking for Ikea products but from no-knowledge consultants inferior product and bad customer services this is the worst company I have had the displeasure of using.

Wasted my hard earned money with them and will never recommend them to anybody.