UCook
Claimed Business
|4.2|29 Reviews (last 12 months)|This business does not respond to reviews
UCook
Claimed Business
|4.2
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, UCook is widely celebrated for transforming weeknight cooking into an enjoyable, stress-free experience. Customers consistently mention fresh, high-quality ingredients, generous portions, and easy-to-follow recipes that inspire creativity in the kitchen. A recurring theme is the convenience of doorstep delivery and the variety of weekly menu options, including healthy and dietary-friendly choices. However, a notable concern surfaces around customer support responsiveness, with some patrons describing difficulty reaching help channels and unresolved delivery issues that escalated frustration during critical moments.
Performance(last 12 months):
Trustindex Rating
5.3NPS Score
75Very Likely
TrustIndex
5.3
NPS Score
75
Recommended: Very Likely
Review Distribution
4.2|29 Reviews
Sep '25 - Aug '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAG
Annelize G
1 reviews | Active since Oct 2022
23 May 2026, 09:45
UCook - The Best Thing EVER!!!
I love opening my meal kit and explore my skills without having to decide what to make! So quick, easy, flavourful and waste-free!
Helpful (0)
|Replies (0)AG
Annelize G
1 reviews | Active since Oct 2022
23 May 2026, 09:45
UCook - The Best Thing EVER!!!
I love opening my meal kit and explore my skills without having to decide what to make! So quick, easy, flavourful and waste-free!
0
Replies (0)CB
Carri-Ann Bloom
1 reviews | Active since Aug 2010
19 May 2026, 11:23
Missing Meal Kit & Zero Customer Support
Absolutely shocking service from UCOOK. One of my meal kits never arrived — literally only the berries showed up — and after taking my money, they’ve completely ignored me on WhatsApp. Being ghosted by customer service when part of your order is missing is unacceptable. This level of incompetence and lack of accountability is honestly disgraceful.
Helpful (0)
|Replies (0)CB
Carri-Ann Bloom
1 reviews | Active since Aug 2010
19 May 2026, 11:23
Missing Meal Kit & Zero Customer Support
Absolutely shocking service from UCOOK. One of my meal kits never arrived — literally only the berries showed up — and after taking my money, they’ve completely ignored me on WhatsApp. Being ghosted by customer service when part of your order is missing is unacceptable. This level of incompetence and lack of accountability is honestly disgraceful.
0
Replies (0)LM
Lebogang M
1 reviews | Active since Jun 2013
9 May 2026, 19:18
Exceptional Service Ucook
What an exceptional service and the raw ingredients I received where of good quality. The packaging ensured the ingredients were of quality standard.
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jun 2013
9 May 2026, 19:18
Exceptional Service Ucook
What an exceptional service and the raw ingredients I received where of good quality. The packaging ensured the ingredients were of quality standard.
0
Replies (0)NB
Nadine B
1 reviews | Active since Mar 2022
9 May 2026, 12:52
MADE LIFE SO MUCH EASIER AND SAVED MONEY
Timeous delivery. No hassle with payment. Clear communication. We ordered the low fat/calorie option, not expecting the delicious food that we did recieve. I ordered for two people and not a drop/morsel of anything was wasted. I didn't go to the store for a week, which saved us a lot of money. HIGHLY recommend using UCook.
Helpful (0)
|Replies (0)NB
Nadine B
1 reviews | Active since Mar 2022
9 May 2026, 12:52
MADE LIFE SO MUCH EASIER AND SAVED MONEY
Timeous delivery. No hassle with payment. Clear communication. We ordered the low fat/calorie option, not expecting the delicious food that we did recieve. I ordered for two people and not a drop/morsel of anything was wasted. I didn't go to the store for a week, which saved us a lot of money. HIGHLY recommend using UCook.
0
Replies (0)CV
Carin Viljoen-Venter
1 reviews | Active since Feb 2023
25 Apr 2026, 18:00
U Cook Comfort
Makes meal planning so much easier. No need for shopping at the shops - everything is delivered to you. Highlights of the week is choosing the meals for the next week
Helpful (0)
|Replies (0)CV
Carin Viljoen-Venter
1 reviews | Active since Feb 2023
25 Apr 2026, 18:00
U Cook Comfort
Makes meal planning so much easier. No need for shopping at the shops - everything is delivered to you. Highlights of the week is choosing the meals for the next week
0
Replies (0)A
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