Re registration

Hello, I would like to request assistance with re-registering my daughter for Term 2. I have been trying throughout the day, but I keep being redirected to a bot. I did receive responses from the finance and admin teams; however, they do not clearly indicate the next steps. I would really appreciate guidance, as I would like my daughter to resume her studies this week.

I would also like to add that I previously communicated that she was unable to start her online studies in January. However, I have since been informed that my account is still handed over. This is confusing, as I was earlier told that the account in question did not belong to me, but to someone else with the same name.