Impossible to get your money back from them

If the doctor for some reason cancels your consultation, prepare to struggling for over 2 weeks to get your money back.

First I was told give it 5 days, then 7. Then Udok told me its my bank and not them, but they did take payment and my bank won't reverse the payment without authority from them.

When telling them this you would expect help right? Wrong, you'll be stuck calling after Paygate, as everything is someone else and not Udok.

Rather use someone else, there are many other options.