UFO Furniture
3|734 reviews
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M
Mbali
1 reviews | Active since Member
12 Mar 2026, 18:43
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
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Replies (53)UFO Furniture's replyOfficial
13 Mar 2026, 07:59Dear Mbali,
Further to our discussion, we have re-opened your previous complaint and the store will get the Medispine Rep to come out to you.
This will help to establish what is the exact problem as I explained to you that it is not always the base that has an issue but sometimes the floor also contributes to the problem.
Feel free to contact me should you need any clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
064 516 1537
010 335 1873
Further to our discussion, we have re-opened your previous complaint and the store will get the Medispine Rep to come out to you.
This will help to establish what is the exact problem as I explained to you that it is not always the base that has an issue but sometimes the floor also contributes to the problem.
Feel free to contact me should you need any clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
064 516 1537
010 335 1873
Best regards,
UFO Furniture's reply13 Mar 2026, 07:59
Official
Dear Mbali,
Further to our discussion, we have re-opened your previous complaint and the store will get the Medispine Rep to come out to you.
This will help to establish what is the exact problem as I explained to you that it is not always the base that has an issue but sometimes the floor also contributes to the problem.
Feel free to contact me should you need any clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
064 516 1537
010 335 1873
Further to our discussion, we have re-opened your previous complaint and the store will get the Medispine Rep to come out to you.
This will help to establish what is the exact problem as I explained to you that it is not always the base that has an issue but sometimes the floor also contributes to the problem.
Feel free to contact me should you need any clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
064 516 1537
010 335 1873
Best regards,