UFO/Lewis

A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation.

They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it.

It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update.

While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas.

I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down.

If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.