Online ****

Hi I placed an order on the 18th of November and when I made a follow-up a week later I was told there were no sizes on the items that i ordered and I requested for a refund, up until now I haven't received my money and nothing is being communicated to me about this.😡😡 they first said I must wait 4-6 days and when that period passed they said "when I made a follow up" I must wait 1-2 days, now I'm really confused and angry.