Unpaid UIF Ters

Despite repeated emails and phone calls as well as visiting the branch, TERS June and July/August 2020 claims have still not been paid. I have been liaising with different customer service agent from labour and their team leaders in particular team leader by the name Mapule who has been selling me lies that the money has been paid i need to wait and only to find out there not such, all she wanted was to get rid of me TERS have paid everyone in my company except me, Im told my employer needs to verify banking details. My previous employer has been not responding to my emails nor to the correspondence given by UIF team. I need assistance regarding this