NON-SERVICE DELIVERY FROM UIF CUSTOMER CARE

On the 21 June 2024 I requested UIF to reset my password - They required a certified copy of my ID document, which I duly emailed through to them. They acknowledged receipt of the document & advised me via email that the resetting of my password would take 7-10 working days. To date (25 July 2024) I have sent them an ADDITIONAL 4 emails & telephoned their "Customer Care" line on 0800 030 007 SEVEN TIMES & am still being advised that "we have received a copy of your ID & escalated your request to the relevant department for the resetting of your password" I AM LESS THAN IMPRESSED & FURIOUS - WHAT DO THE STAFF AT THE UIF OFFICES DO ALL DAY ? HOW LONG DOES IS TAKE TO RESET A PASSWORD ? THEY ARE LESS THAN USELESS