UIF - Useless department

I would not wish to give a star, but there is no option not to leave one.

My son has been unemployed for several months. He has been standing in ques daily, while he is suppose to look for work, to claim UIF. Their system has been off for the last 4 weeks or so for Scheduled Maintenance, but nobody can say, when the sites will be back online.

Other provinces have extended times in which they are trying to assist people, but Gauteng is way to special to work on Saturdays to assist people.

Further to this, none of their phones are manned, nobody bothers to answer emails that have been send to them.

Why do we pay this fee monthly for lazy people that do not assist?

I have also send an email to the presidential hotline email, which, just pass the bucket back to that department, not bothering to assist at all. They also have not bothered to answer any of my emails in the last two weeks.

How can we get joy?