Ultravive garcia is a scam!

In Oct 2017 I ordered ultravive garcia and the advert said I only need go pay R70 with a promise that it will be delivered within 3-5 working days. (Order nrs ********** 50 and ********** 49) I never received the product and I thought that I did something wrong with the order. During Nov 2017 I received a sms from my bank that 99USD was de****ed from my account. I was devistated. I thought it was fraud and immediatley went to the bank. They would investigate and come back to me. I didnt think it had anything to do with the product I ordered, because everything was in Rand values on their site. The beginning of January 2018 I tried ordering the product(order nr ********** 34) again. Then I received a mail from the bank telling me the Nov 2017 99USD was for this product. BUT I didnt receive any products so I called their customer service and spoke to Elaina who told me that all the products were already sent to me. She confirmed my addres and after I told her that I didnt receive any product she told me that she cannot do anything about that, because when the product is delivered in RSA the dont have any contol over it. I cancelled both orders and asked my money back, but she told me that I first need to send the products back and although I told her that I dont have the products to send back, she kept to her story that I will not get any money back before I send the products back. I asked her to give me a ref nr for the call so that I can have proof of my cancellation and she told me that they dont give ref nr for calls. I DONT HAVE PRODUCTS TO SEND BAC****! THIS IS A BIG SCAM!!!!!