DV
Driena Van Der Westhuizen
Active since Aug 2017
6
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0
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Reviews
6 reviews64 months ago
Takealot.com: 81088831
On 11 Dec 2020 I ordered an urn for my office. After payment it was scheduled for delivery on 18 Dec. On 15 Dec an unknown lady contacted me via facebook and told me that a package was delivered to her grandparents house amd she didnt order anything. I contacted Takealot and on 21 Dec Roan emailed me. After many emails it was clear that the people who was emailing me didnt know about each other. According to him the 3rd party said the package was delivered and that I need to confirm delivery. What the hell, that was my problem. It was delivered, but not to me! He said that I will be refunded. I need to order it again. I asked if I will get it for the same price, as it was on promotion and he replied that he cant tell, because prices differs every day. Ons 24 Dec a pickup guy came to my house to get the package from me!! I dont have it!!! On 28 Dec I received a sms that someone will collect the package before 5 pm today. This is unacceptable! The lot of "sorry" in all the mails from takealot does make any difference to the fact that I paid for something I had not received, I paid for it and the company will not give my money before I hand them the urn, do I nedd to carry the bankcost till they give my money back. Then there is also the problem that everyone at work is looking at me for warm water...I had to bring a kettle from home the 24 people working with me can use in the meantime!! And then I dont even talk about the codt I had to send all the mails to get reaction from takealot! Ánd its not only me.... There are 2 other people at my work that expierenced the same problem in the past 2 weeks! Luckily for them, the delivery was made to people who knew them and they could get there packages from them. The biggest problem is....the courier dont let anybody sign for the packages they deliver!!!!
0 replies
67 months ago
LETTER TO DSTV POOR SERVICE
n Wed, 12 Aug at 11:30 AM , F VAN DER WESTHUIZEN <drienavdw@gmail.com> wrote: Attach find my complaint. Yesterday, when I called the client service centre, I was given the email address complaints@multichoice.co.za to lodge a complaint. I tried it, but apparently it doesn't exist. Please forward it to them or give me the right email address. Fransina vd Westhuizen ---------- Forwarded message --------- From: Driena Van Der Westhuizen <drienavdw@gmail.com> Date: Wed, Aug 12, 2020 at 10:59 AM Subject: POOR SERVICE : CUSTOMER NUMBER 48289081 To: <complaints@multichoice.co.za> Good day I am so mad, that I don't even want to hear the name MULTICHOICE OR DSTV! I have a premier package with dstv, but I have so many problems with my account I have a debit order on my account which I thought will help me that my service will be available at all the time, but now it happen every few weeks that I don't have PVR functions. Every time I need to call the client service centre and it is costing me money every single time. I need to keep on the line from 5 minutes till 30 minutes every time. I need to call a landline, because the cell number is not available anymore. Isn't it enough that I pay DSTV alot of money every month for a service that is not even active all the time? * At first when I phoned the client service rep. told me I can fix this error myself on the dstv app. I cannot do it there. * The next time the client service rep told me I can fix the error on the whatsapp nr. I tried - I cannot do it. * One day the rep told me that he was very sorry because of the error, but it is because of a glitch in the system.....what is that? * Sometimes when I phone the rep will tell me that I owe Multichoice R6.49 (like on the past Monday) . I need to pay it first then they will activate the function. How is it possible that my service is deactivated for R6.49 (an error made by DSTV, because I have a debit order), but I am paying promptly every month R1000 to DSTV? Every 2 weeks we go to our Holiday Home and I do a switch from the Friday untill the Monday, but on Sunday morning I need to phone DSTV, because then the service is stopped!!! Then the client service rep will tell me that I cannot activate the service for 1 day at a time. How is this possible? Three weeks back on the Sunday morning the extra view didn't work. When I phone, the rep told me I need to get a DSTV consultant to have a look at our connection. The problem must be there. I left it just like that and the next weekend when we came at the holiday home, the extra view was working perfectly. The are alot more incidents. You can have a look on my ID or customer nr how many times I have called the client service centre and every time it is costing me more and more money, although I already paid my service fee every month. After every call I get a sms from DSTV asking me to rate the service I got and every single time I complete the survey with only 1'S. Never any one called me or contacted me to ask why I am so dissatisfied, but on the sms it states...DSTV relies on your feedback to hulp improve their service. WHAT A JOKE!! Monday, I wanted to put this complaints on HelloPeter ,but I saw there were already several complaint lodged earlier that day and it seems that there are many more clients like me that don't get the service we are paying for. So I decided to take this road and see if I get any response from DSTV. I want to leave DSTV, but what then. Where must I go, but I think you already know South Africans dont have any other way if they want to watch tv and that is why the service from Multichoice/DSTV are so poor. Fransina van der Weshuizen Cell nr 0845700727 22762201:986130
212 replies
92 months ago
No Service on Xtra view
I reported an E48 error on my xtra view on 12 September 2018, but it couldnt be fixed. On 13 September 2018 I heard from 2 other people which had the same error message. One of the asked an dstv-installer to fix the error. He said that DSTV had sent new settings and he had several complaints. That same day I phoned DSTV again and they admitted that there was a problem with the Xtra view and that a team is working to fix it. Ons 15 September 2018 I phoned again and the lady told me that she will esculate my complaint and that someone will give me a call back within 1 hour, but nobody called. When I told her that I am paying a subscription but dont get service, she told me that I must remember that I am not paying for xtra view. I was very upset!! The 17th my husband went for a back operation and I phoned DSTV again so that the service will be reconnected when come home, for he will be spending most of his time in bed for the next 6 months. The person I spoke to said that he can see that I called several times, but the lady that spoke to me the day before said that I need to get the decoder tested. She never said anything like that to me, but never the less, the decoder was not faulty. DSTV changed the settings!!! He told me that I need to get an installer, because he cant do anything from his side. After a long discussion he told me that someone of the technical team will contact me within 72 hours, because of the backlog and many complaints. Still nobody phoned me back. My husband came out pf hospital on 23 September and on 24 September I contacted an installer. Although it was braaidag he came to help me and he only had to change the settings on the decorder. What a mess!! No service, lots of telephone expences and R350 call out fee for a problem that was a result of a problem at DSTV. During this time I received an email and a sms to rate the service I got from DSTV and both times I sent a 0 rating back. What a joke...nobody from DSTV even contacted me back to ask why I am unhappy with their service! On 25 September I phoned DSTV call centre again to make a complaint, but they dont take complaints and told me to call ********** 000 to make an official complaint. From yesterday I called several times and nobody answers the phone!!!!
0 replies
100 months ago
Ultravive garcia is a scam!
In Oct 2017 I ordered ultravive garcia and the advert said I only need go pay R70 with a promise that it will be delivered within 3-5 working days. (Order nrs ********** 50 and ********** 49) I never received the product and I thought that I did something wrong with the order. During Nov 2017 I received a sms from my bank that 99USD was de****ed from my account. I was devistated. I thought it was fraud and immediatley went to the bank. They would investigate and come back to me. I didnt think it had anything to do with the product I ordered, because everything was in Rand values on their site. The beginning of January 2018 I tried ordering the product(order nr ********** 34) again. Then I received a mail from the bank telling me the Nov 2017 99USD was for this product. BUT I didnt receive any products so I called their customer service and spoke to Elaina who told me that all the products were already sent to me. She confirmed my addres and after I told her that I didnt receive any product she told me that she cannot do anything about that, because when the product is delivered in RSA the dont have any contol over it. I cancelled both orders and asked my money back, but she told me that I first need to send the products back and although I told her that I dont have the products to send back, she kept to her story that I will not get any money back before I send the products back. I asked her to give me a ref nr for the call so that I can have proof of my cancellation and she told me that they dont give ref nr for calls. I DONT HAVE PRODUCTS TO SEND BAC****! THIS IS A BIG SCAM!!!!!
0 replies
102 months ago
BAD ATTITUDE, PROMISES WITH NO RESULTS AND VERY POOR SERVICE DELIVERY
On 2017-12-05 at 11:15 I made a call to Incredible connection Paarl and spoke to Carlo (announced Kaalou). I was looking for a 32" tv that was advertised on their website for R2099. He told me that it was a Sansui, but that it was out of stock. He gave me some other tv prices, but I told him that I cannot afford them. He told me then that he has a 32" JVC tv for R2299, which is only R200 more than the Sansui and it is a curved tv. I begged him to keep one for me, because I need to look for somebody to pick it up, as I am living in Piketberg which is almost 200km from Paarl. He promised to keep on ready for collection. I was so excited, because I was looking for an affordable tv for the last week. It is a birthday present. I immediately started to call friends and family to see if somebody know about a lift from Paarl to Piketberg before Saturday. After several calls and no luck I almost gave up. My husband then phoned me and told me that a manager from the company his is working for is coming to a meeting on Thursday and that he is willing to bring the tv along. I immediately deposited the money in his account. The next morning(2017-12-06) my husband phoned me and asked me to call Incredible connection again to make sure that the tv is ready for collection at 14h00, because he don't want this manager to be hold up because of us. I phoned Carlo again, reminded him about our conversation on 2017-12-05 and he immediately remembered our discussion. He told me that the tv is waiting to be collected, but that the person who is coming to pick it up must have his id book with him if he has a tv licence and if not he also will need proof of address. I was a little disappointed, because he didn't told me that the day before and now I need to call the manager again. Luckily the manager have a tv licence so everything was going smoothly. Later that day the manager who went to collect the tv called me telling me that he is at the paypoint at Incredible connection and they charged R3499 for the tv. I spoke to "Kaalou" who told me that he never spoke to me and after a discussion I asked to speak to his supervisor. While waiting for her, the person who went to collect the tv told me that he will wait until I spoke to her. Mary-Claire (supervisor) spoke to me and after a discussion she told me that she will sort it out with "Kaalou" and call me back. At 16h03 she called me back and told me that they don't have a tv for R2299 available and that "Kaalou" said that he remember talking to me earlier this morning, but he didn't speak to me the day before and he didn't give me that price. She told me that "Kaalou" said that maybe I called Makro and they gave me that price. There was several things that didn't made sense....there is no Makro in Paarl, how will I know there is somebody working at Incredible connection named 'Kaalou", why didn't he tell me that he didn't spoke to me earlier that morning when I called him. She also told me that if my story is correct she must make a disciplinary case against "Kaalou" and that she believe what he is telling her, because he is a good worker. So she insinuated that I was not telling the truth. I called customer care, spoke to Shantick who said that their behavior are unacceptable. I told her that I am far from Paarl and I don't have another lift for the tv. She promised to escalate the complaint. I asked for a reference number, but she told me that I will get it by SMS or email. She also told me that headoffice will resolve the matter within 24 hours. At 17h37 I got a call from "Kaalou" telling me that he now remember talking to me on 2017-12-05, but that he told me about the black Friday special on the Sansui and he apologise for the misunderstanding, but that there is no way they will be able to give me a tv for that price. I called Shantick again at 09:30 on 2017-12-07 informed her about the apology from Kaalou and telling her that I need it resolved because today is the last day I have a lift for the tv. At 15h01 I called again and spoke to Dylin who told me that I need to wait, they can't do anything, headoffice will resolve it before 18h00 today. I asked for the reference again, but he told me I shoud've got it per sms. I explained my problem with the lift and that I can't wait till 18h00. At 15:04 I got a email with reference 736700. At 16:57 Mary Claire called me again, only to tell me that she spoke to me yesterday and that she still can't give me the tv for that price. She told me that if someone make a complaint, headoffice only send it back to the store to sort it out. After a discussion she told me that she will be able to give me R200 of the R3499 of that she will look for a tv online. I don't have that kind of money and I also told her that I need the tv tomorrow. She couldn't resolve the problem and I reported it to customer care again, but the lady told me someone from headoffice will come back to me tomorrow although I explained to her I will not have a lift for it tomorrow. At 17:19 Mary Claire called me and told me that she found a tv online for R2199 and that I can pay additional R80 for next day delivery. I asked her if I will have it tomorrow and she replied that it will not be possible. I will not have it before the earliest on Monday........ This is unacceptable!!!! It seems that the store managers and the personel can insult clients, do what ever they want and customer care don't exist. What a joke if I complain and the people against who the complaint is, must resolve it. Obviously they will not admit to their poor, insulting behaviour and also not loose the money because of their wrong information....
0 replies
105 months ago
VERY POOR SERVICE FROM DSTV
From March 2017 I tried doing a switch between my service at home and my service at our holiday home. Each time I couldn't get it right on the *120*68584# number and I need to call the DSTV call center so that they can do the switch from their side. Each time the person tell me that my profile is not correct at their side and they will update my profile so that I can complete the switch on the selfservice number, but nobody did it! On 1 July 2017 I had to perform a switch again, because I had people staying at my holiday home, but again I couldn't do it! I called the customer service again and explained everything. If they updated my profile I could do it myself, but they didn't. So, I told them that I had people staying in my holiday home and if I didn't give them what I promised, they will not pay me.... I called 4 times and every time the customer care consultant told me that the service will be connected within the next 30 minutes. It didn't happen! The people staying in my holiday home had to watch the rugby on their cellphones... They told me that the service were only connected on 4 July 2017. Obviously I didn't get the daily tariff, because I couldn't provide the full package I promised them. On 6 July 2017 I received a call from DSTV, because of the low rating I gave them on their survey they send me. I explained everything to the lady, who told me that she will do a follow up on my updated profile and also will she investigate the connection problem. I told her that I had to pay DSTV their daily fee, but I couldn't get my daily fee because of DSTV. Until today I didn't received any feedback. On 23 July 2017 we came back home and again I couldn't do a switch back to my homeview!! I had to call again, explain again and after 6 calls to DSTV the explorer was working again, but the xtra-view didn't work. At last I was told that the xtra-view decoder was at fault and I had to take it to a DSTV shop to be fixed. The nearest DSTV shop to me, is 120 km away. I took it there and nothing was wrong with the decoder. I took it back home, linked it again, restart everything and still it didn't work. Call the DSTV call centre again and still the problem was not with them, but with my installation. At last, on 18 August 2017 somebody could come to my home for R350 to come and check the installation. He tested everything and he couldn't find a problem. He called DSTV again, explaining to them what I told him and again the DSTV-lady told him that nothing is wrong on their side and that the decoder must be at fault. He asked to speak to a supervisor and after he explained everything again he asked the supervisor to unlink the service and reboot it again and suddenly everything was in order. After paying my monthly fee (with no xtra-view to watch), driving 120 km (with a perfectly good decoder) and paying somebody R350 (to make the same call I made on 6 July) my service it back. Three weeks back we had a function at the local High School and the men wanted to watch the rugby but the DSTV service couldn't be connected and the client service consultant's answer: the decoder was broken.. Not true!!!! After a few more calls it was working perfectly. I wish someone could start a company that will be competition to DSTV....then maybe we will get the service we pay for.
305 replies
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