Ultimate Blinds - Outdoor blinds not fit for outdoors!

I installed outdoor blinds from Ultimate Blinds in May 2022, which included a 400-micron PVC window. In April 2024, I had to pay an additional R1,840.00 to replace fittings that had already begun rusting.

In July 2025, the blinds became unusable due to the PVC window shrinking, which also caused a zip to tear. A representative from the company confirmed the shrinkage and removed the blinds from my property.

Despite repeated engagement, the supplier claims shrinkage was “expected” and that care instructions were provided. No written or verbal care instructions were ever given, and their original brochure emphasised extreme durability.

The product has failed within just over three years, which is inconsistent with the quality and durability representations. I have been without the blinds for almost 6 months and am seeking a fair resolution. Marius and Veronique are insistent that I must cover the full repair and that it was my fault that the PVC window shrunk.