Lack of communication

I placed an order for a 1/6 collectible figure on the 1st of August 2022. This item was a pre-order. I paid the deposit shortly after and have made several monthly payments towards my order. I sent an email to the store to gain information on the ETA for the figure and to check whether or not payments were received. I have tried to contact the number on their Facebook page for a Mr Sean Delport but alast I have not been able to speak to him as he is not answering his phone. This has discouraged me to support this store in the future as there are other stores with the same products and much better communication.