US
Ultra Solar City Jhb
Unclaimed Business
US
Ultra Solar City Jhb
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ultra Solar City Jhb receives polarized feedback. Satisfied customers praise competitive pricing, knowledgeable staff, fast courier delivery, and strong after-sales support, with some being loyal since 2022. However, a recurring and serious concern involves damaged solar panels arriving via courier, with multiple customers reporting that the company refuses replacements or refunds, citing a shipped-at-own-risk policy. This unresolved issue around accountability for transit damage significantly undermines trust and overshadows the positive experiences reported by other buyers.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
25
Recommended: Likely
Review Distribution
3.7|9 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Ultra Solar City Jhb
Based on recent customer reviews, Ultra Solar City Jhb receives polarized feedback. Satisfied customers praise competitive pricing, knowledgeable staff, fast courier delivery, and strong after-sales support, with some being loyal since 2022. However, a recurring and serious concern involves damaged solar panels arriving via courier, with multiple customers reporting that the company refuses replacements or refunds, citing a shipped-at-own-risk policy. This unresolved issue around accountability for transit damage significantly undermines trust and overshadows the positive experiences reported by other buyers.
Ultra Solar City Jhb has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Ultra Solar City Jhb across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePL
Patrys L
1 reviews | Active since Jan 2020
11 Dec 2025, 16:23
Ultra solar city Jhb are ******!!!
These guys are full of promises and are ******. They delivered damaged solar panels via their courier guy and refuse to take accountability and refuse replacement or refund. After numerous whatsapp they promised to do a refund of 1 solar panel which also have not happened. The packed the panels, they couriered it and now they say it was shipped at own risk. Unprofessional, Liers and *************!!!! Do not buy from them.
Helpful (0)
|Replies (0)PL
Patrys L
1 reviews | Active since Jan 2020
11 Dec 2025, 16:23
Ultra solar city Jhb are ******!!!
These guys are full of promises and are ******. They delivered damaged solar panels via their courier guy and refuse to take accountability and refuse replacement or refund. After numerous whatsapp they promised to do a refund of 1 solar panel which also have not happened. The packed the panels, they couriered it and now they say it was shipped at own risk. Unprofessional, Liers and *************!!!! Do not buy from them.
0
Replies (0)PL
Patrys L
1 reviews | Active since Jan 2020
6 Dec 2025, 10:40
Ultra solar city JHB ******!!!
I gave th3 company a good rating……before I received my order. This company does not take responsibility for what they deliver to you. They take your money and sent damaged and broken solar panels, two of them, with their courier which they manage and which they did the packaging. When I received it 2 panels were broken and they do not want to replace the panels or do a refund!!! DO Not Buy From THIS COMPANY you will be very sorry and loose your money. They are ******!! I am still waiting for refund or replacement.
Helpful (0)
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Patrys L
1 reviews | Active since Jan 2020
6 Dec 2025, 10:40
Ultra solar city JHB ******!!!
I gave th3 company a good rating……before I received my order. This company does not take responsibility for what they deliver to you. They take your money and sent damaged and broken solar panels, two of them, with their courier which they manage and which they did the packaging. When I received it 2 panels were broken and they do not want to replace the panels or do a refund!!! DO Not Buy From THIS COMPANY you will be very sorry and loose your money. They are ******!! I am still waiting for refund or replacement.
0
Replies (0)PL
Patrys L
1 reviews | Active since Jan 2020
20 Nov 2025, 15:25
Best solar business online!!!
I am from the Western Cape. I ordered a n entire solar package that include solar panels, an inverter and a battery from the JHB branch. The most professional, friendly and best branch of all the solar businesses I researched. It took 4 days after I was notified my payment is in the bank account until it was delivered via The Courier guy without any issues. You will go far to get such an accredited solar businesses. Thank you.
Helpful (0)
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Patrys L
1 reviews | Active since Jan 2020
20 Nov 2025, 15:25
Best solar business online!!!
I am from the Western Cape. I ordered a n entire solar package that include solar panels, an inverter and a battery from the JHB branch. The most professional, friendly and best branch of all the solar businesses I researched. It took 4 days after I was notified my payment is in the bank account until it was delivered via The Courier guy without any issues. You will go far to get such an accredited solar businesses. Thank you.
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Replies (0)MP
Marc’s Pillay
1 reviews | Active since Jan 2020
18 Nov 2025, 06:25
What’s claimed is not honoured
My experience with this company can be described in a few words, “empty promises and dishonesty”.
Helpful (0)
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Marc’s Pillay
1 reviews | Active since Jan 2020
18 Nov 2025, 06:25
What’s claimed is not honoured
My experience with this company can be described in a few words, “empty promises and dishonesty”.
0
Replies (0)LvdW
Lorinda van der Walt
1 reviews | Active since Jan 2020
9 Nov 2025, 17:09
Excellent service
Will definitely recommend. Ordered on Saturday and received the package on Tuesday.
Helpful (0)
|Replies (0)LvdW
Lorinda van der Walt
1 reviews | Active since Jan 2020
9 Nov 2025, 17:09
Excellent service
Will definitely recommend. Ordered on Saturday and received the package on Tuesday.
0
Replies (0)PP
MA
Mustafa A
1 reviews | Active since Jan 2020
7 Sept 2025, 17:35
Ultra solar city’s service
I’m extremely satisfied with Ultra Solar City’s excellent service! From start to finish, their team was professional, knowledgeable, and efficient. The installation was seamless, and the results have exceeded my expectations. Highly recommend them for anyone considering solar energy!
Helpful (0)
|Replies (0)MA
Mustafa A
1 reviews | Active since Jan 2020
7 Sept 2025, 17:35
Ultra solar city’s service
I’m extremely satisfied with Ultra Solar City’s excellent service! From start to finish, their team was professional, knowledgeable, and efficient. The installation was seamless, and the results have exceeded my expectations. Highly recommend them for anyone considering solar energy!
0
Replies (0)ES