Umalusi issued my certificate quickly, but now ignores all communication about an error

Umalusi issued my certificate quickly, but now ignores all communication about an error

I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected.

However, when I received the certificate, I noticed that **one of my subjects is missing**.

Since then, the experience has been the complete opposite of the original service.

I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**.

This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation.

To be clear:

* The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**.

For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue.

All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**.

At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.