U
Umalusi
Unclaimed Business
U
Umalusi
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Education & Training
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.9|7 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(16.7%)
2(0%)
1(66.7%)
5(16.7%)
4(0%)
3(16.7%)
2(0%)
1(66.7%)
Frequently Asked Questions About Umalusi
Umalusi has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Umalusi across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Lorenzo T
1 reviews | Active since Jan 2020
7 Mar 2026, 11:14
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
Helpful (0)
|Replies (0)LT
Lorenzo T
1 reviews | Active since Jan 2020
7 Mar 2026, 11:14
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
0
Replies (0)lN
lorenzo N
1 reviews | Active since Jan 2020
7 Mar 2026, 11:05
Umalusi issued my certificate quickly, but now ignores all communication about an error Complaint
I recently app**** to Umalusi for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that one of my subjects is missing. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet no one has returned my calls or contacted me back. This situation is becoming a serious problem for me. My matric certificate is required for further studies, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: The original reprint service was efficient. The problem is the complete lack of response once an issue needs to be corrected. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to contact me and assist in correcting the missing subject on my certificate. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
Helpful (0)
|Replies (0)lN
lorenzo N
1 reviews | Active since Jan 2020
7 Mar 2026, 11:05
Umalusi issued my certificate quickly, but now ignores all communication about an error Complaint
I recently app**** to Umalusi for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that one of my subjects is missing. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet no one has returned my calls or contacted me back. This situation is becoming a serious problem for me. My matric certificate is required for further studies, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: The original reprint service was efficient. The problem is the complete lack of response once an issue needs to be corrected. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to contact me and assist in correcting the missing subject on my certificate. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
0
Replies (0)MA
Mishka A
1 reviews | Active since Jan 2020
16 Jan 2026, 14:03
Umalusi failed our kids
My son attended a private online school and wrote the NSC exam in November 2025. Umalusi adjusted their SBA marks so badly that students who normally get 60 to 70% in their subjects failed with as much as 24%. They claim to adjust it for fairness and use the averages of all learners to the detriment of our children's futures. They must be audited.
Helpful (0)
|Replies (0)MA
Mishka A
1 reviews | Active since Jan 2020
16 Jan 2026, 14:03
Umalusi failed our kids
My son attended a private online school and wrote the NSC exam in November 2025. Umalusi adjusted their SBA marks so badly that students who normally get 60 to 70% in their subjects failed with as much as 24%. They claim to adjust it for fairness and use the averages of all learners to the detriment of our children's futures. They must be audited.
0
Replies (0)GL
Gift L
1 reviews | Active since Jan 2020
25 Aug 2025, 21:03
Lost payment slip
Good day I trust my email finds you all well I just wanted to ask I lost my payment slip , I want to make replacement matric certificate, I have already paid the R170 , so if I go to your Cape Town Head offices will they help me with the completion of my application., in other words will thy process my application without having the payment slip.
Helpful (0)
|Replies (0)GL
Gift L
1 reviews | Active since Jan 2020
25 Aug 2025, 21:03
Lost payment slip
Good day I trust my email finds you all well I just wanted to ask I lost my payment slip , I want to make replacement matric certificate, I have already paid the R170 , so if I go to your Cape Town Head offices will they help me with the completion of my application., in other words will thy process my application without having the payment slip.
0
Replies (0)MN
Mosisdi N
1 reviews | Active since Jan 2020
1 Jul 2025, 09:12
replacement of matric certificate
hello Peter, has been months now i app**** for my son replacement of matric certificate, due to circumstance now am trying to call them they don't answer my call and has been 5 months waiting for matric certification my son can't apply for in school, cause the need verification of matric certificate, please help. From the 20 February 2025 waiting for printing certificate i paid everything.
Helpful (0)
|Replies (0)MN
Mosisdi N
1 reviews | Active since Jan 2020
1 Jul 2025, 09:12
replacement of matric certificate
hello Peter, has been months now i app**** for my son replacement of matric certificate, due to circumstance now am trying to call them they don't answer my call and has been 5 months waiting for matric certification my son can't apply for in school, cause the need verification of matric certificate, please help. From the 20 February 2025 waiting for printing certificate i paid everything.
0
Replies (0)SN
Sanelisiwe N
1 reviews | Active since Jan 2020
19 May 2025, 07:35
Impressed with Quick Turnaround Time
This department has restored my faith in the service delivery standards of government institutions. I received my replacement certificate within 8 working days, couriered from Pretoria to Port Elizabeth.
Helpful (0)
|Replies (0)SN
Sanelisiwe N
1 reviews | Active since Jan 2020
19 May 2025, 07:35
Impressed with Quick Turnaround Time
This department has restored my faith in the service delivery standards of government institutions. I received my replacement certificate within 8 working days, couriered from Pretoria to Port Elizabeth.
0
Replies (0)CO
Claude O
1 reviews | Active since Jan 2020
1 Apr 2025, 15:00
Their positive reviews must be ****s.
I honestly think they are running a ****. I think the positive reviews on here are ****. I also can not get through telephonically. I was "1st in line for over 35 min". How does that work? Then the phone just cut off.....with no answer. If you are lucky enough to reside in the Western Cape, give the education department a call. They did assist me. I have also not received any email response from Umalusi. From reviews its sounds nice to work there, apparently staff get free food and tea daily. As it doesnt look like they work much. I am not done after this hellopeter review.
Helpful (0)
|Replies (0)CO
Claude O
1 reviews | Active since Jan 2020
1 Apr 2025, 15:00
Their positive reviews must be ****s.
I honestly think they are running a ****. I think the positive reviews on here are ****. I also can not get through telephonically. I was "1st in line for over 35 min". How does that work? Then the phone just cut off.....with no answer. If you are lucky enough to reside in the Western Cape, give the education department a call. They did assist me. I have also not received any email response from Umalusi. From reviews its sounds nice to work there, apparently staff get free food and tea daily. As it doesnt look like they work much. I am not done after this hellopeter review.
0
Replies (0)ZA
Zelmari A
1 reviews | Active since Jan 2020
23 Oct 2024, 12:22
Quick service
Very impressed with their quick service. I app**** for a copy of my matric certificate through the Dept of Education in 2021, paid the fee etc. To this date i have not received any feedback from them, and the query does not move further than 'accepted'. I decided to take a chance with Umalusi, and within 2 weeks received my certificate. Thank you for a job well done!
Helpful (0)
|Replies (0)ZA
Zelmari A
1 reviews | Active since Jan 2020
23 Oct 2024, 12:22
Quick service
Very impressed with their quick service. I app**** for a copy of my matric certificate through the Dept of Education in 2021, paid the fee etc. To this date i have not received any feedback from them, and the query does not move further than 'accepted'. I decided to take a chance with Umalusi, and within 2 weeks received my certificate. Thank you for a job well done!
0
Replies (0)