Umalusi issued my certificate quickly, but now ignores all communication about an error Complaint

I recently app**** to Umalusi for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected.

However, when I received the certificate, I noticed that one of my subjects is missing.

Since then, the experience has been the complete opposite of the original service.

I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet no one has returned my calls or contacted me back.

This situation is becoming a serious problem for me. My matric certificate is required for further studies, and having an incomplete certificate puts me at a disadvantage when submitting documentation.

To be clear:

The original reprint service was efficient.

The problem is the complete lack of response once an issue needs to be corrected.

For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue.

All I need is for someone from Umalusi to contact me and assist in correcting the missing subject on my certificate.

At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.