LN
lorenzo N
Active since Mar 2025
3
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Reviews
3 reviews1 month ago
Umalusi issued my certificate quickly, but now ignores all communication about an error Complaint
I recently app**** to Umalusi for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that one of my subjects is missing. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet no one has returned my calls or contacted me back. This situation is becoming a serious problem for me. My matric certificate is required for further studies, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: The original reprint service was efficient. The problem is the complete lack of response once an issue needs to be corrected. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to contact me and assist in correcting the missing subject on my certificate. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
0 replies
6 months ago
Faulty Contract, Wrong Phone Delivered, and Endless Runaround Between Cell C and Blue Label
I’ve been dealing with ongoing issues regarding my Cell C\Blue Labelcontract for over a year and a half now, and I’ve had enough of the constant confusion, false promises, and lack of accountability between Cell C and Blue Label. When my phone was first delivered about 2 years ago, it was not the phone I was supposed to receive. A completely different and much cheaper phone was sent to me. When I reported it, I was told that if I opened the box, I would have to keep it — even though it wasn’t what I had agreed to. Since then, I’ve been stuck paying for this contract for a phone that was never what I ordered, and now that same phone is completely broken and can’t even be used. I mentioned to them that the phone is broken, and they said it's not their problem. Despite this, I’ve continued paying monthly, only to be told that my account is “behind.” However, this is not my fault. At one point, I received a call from Blue Label saying that my premium was being lowered to make payments more convenient — but what they actually did was extend my contract for another year without my clear understanding or approval. Basically, they have lengthened my contract, but didn't adjust it properly because now I'm a year behind because of them extending the contract for a year. That doesn't even make sense the way they're working. Now, I keep receiving messages and calls saying that my phone is due for an upgrade, yet every time I contact Cell C or Blue Label, no one knows anything, and I’m sent back and forth endlessly. Something about this situation doesn’t add up — especially with how Blue Label handles the upgrade process. It feels as though there’s dishonesty or mismanagement happening behind the scenes, possibly even with upgrades being processed but customers never receiving their new phones This situation has gone on far too long, and it’s become completely unacceptable. I need this resolved immediately. If this is not properly addressed soon, I will have no choice but to escalate the matter to the Ombudsman.
53 replies
6 months ago
Endless Runaround Between Cell C and Blue Label – No One Takes Responsibility
Complaint: I am beyond frustrated with the ongoing issues surrounding my Cell C contract — this has been going on for over a year and a half now. I keep receiving repeated calls saying that my contract needs to be upgraded, but every time I phone back or try to follow up, no one knows anything, and I just get sent from one place to another. It’s an absolute mess. Every time I contact Cell C, I get referred to Blue Label. Then Blue Label refers me straight back to Cell C. This back-and-forth has been happening for months, and no one takes proper responsibility for resolving the problem. To make matters worse, Blue Label changes their story almost daily — clearly, they don’t keep proper notes on their system, because every time I call, I have to explain everything from the start again. I am a Cell C customer, and this is a Cell C contract, even if it’s managed through Blue Label. You are still the service provider that provides my airtime and data, so I expect Cell C to take accountability and assist me directly. My phone is due for an upgrade, but I can’t get a straight answer from anyone. I want this matter resolved and my contract removed from Blue Label’s management completely, as they have proven to be unhelpful, *****elent and disorganized. This situation has gone on far too long and must be resolved urgently. If it’s not sorted out soon, I will have no choice but to escalate this to the Ombudsman.
866 replies
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1 Star
3 (100%)