U
UMFA
Unclaimed Business
U
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Karlien N
1 reviews | Active since Jan 2020
26 Jan 2023, 10:21
WORST client service at the financial office !!!!!
Their technical service is good... BUT The financial administration is pathetic and aggressive with no client service!!! They don't have the decency to ask for a POP but instead send aggressive, threatening letters to their clients within 24 hours of the last day of payment!!!
Helpful (0)
|Replies (0)KN
Karlien N
1 reviews | Active since Jan 2020
26 Jan 2023, 10:21
WORST client service at the financial office !!!!!
Their technical service is good... BUT The financial administration is pathetic and aggressive with no client service!!! They don't have the decency to ask for a POP but instead send aggressive, threatening letters to their clients within 24 hours of the last day of payment!!!
0
Replies (0)CM
Chante M
1 reviews | Active since Jan 2020
12 Oct 2017, 09:43
Ridiculous customer service
Good Day In January 2017 UMFA required R2000 deposit to switch on our water and lights (as we were new tentants), within a few our I made a payment into their account without any hesitations. We have recently moved over to a prepaid system and UMFA owes us the R2000 deposit, we were assured that as soon as our last bill with UMFA was settled we would have the deposit in our account. THATS NOT THE CASE!!!!!! From the 21st of September up to date, i have had NO feedback what so ever, not a phone call , sms or anything. I had to follow up with UMFA and was told to send proof of banking details in order for them to make the deposit, i sent them proof of banking details the next day, i also mentioned that they must let me know once payment has been made. Its been 3 days and i have had NO response from ANYONE! they ignore my mails and dont answer my phone calls. This is so so so ridiculous as i need to top up my prepaid meter and cannot do so as UMFA has up to date still not paid me the money THEY owe me!!!! I have escalated this matter to their management team that's just as ridiculous as they also don't respond? POOR POOR POOR SERVICE! 0/10
Helpful (0)
|Replies (0)CM
Chante M
1 reviews | Active since Jan 2020
12 Oct 2017, 09:43
Ridiculous customer service
Good Day In January 2017 UMFA required R2000 deposit to switch on our water and lights (as we were new tentants), within a few our I made a payment into their account without any hesitations. We have recently moved over to a prepaid system and UMFA owes us the R2000 deposit, we were assured that as soon as our last bill with UMFA was settled we would have the deposit in our account. THATS NOT THE CASE!!!!!! From the 21st of September up to date, i have had NO feedback what so ever, not a phone call , sms or anything. I had to follow up with UMFA and was told to send proof of banking details in order for them to make the deposit, i sent them proof of banking details the next day, i also mentioned that they must let me know once payment has been made. Its been 3 days and i have had NO response from ANYONE! they ignore my mails and dont answer my phone calls. This is so so so ridiculous as i need to top up my prepaid meter and cannot do so as UMFA has up to date still not paid me the money THEY owe me!!!! I have escalated this matter to their management team that's just as ridiculous as they also don't respond? POOR POOR POOR SERVICE! 0/10
0
Replies (0)