Disgusting Poor Service

<p>We bought a motor vehicle from Umgeni Autohaus In Umgeni Road on the 27 January 2017. The advertised price on Surf for Cars was approximately R80000.00 I called and spoke to Vernon and requested a discount for a cash purchase. He called me and advise he can give it to us at R71000.00 with all licensing and COR clearance etc.</p> <p>We went in the same afternoon and signed the paperwork and did the transfer. I di advise that we are purchasing the vehicle to be used to take my son who has Leukaemia for all his treatments and don’t want any issues, he assured us that there is no issues and if any will be resolved. He said we can drive it the weekend and if any faults must advise him about it. On Monday we told him that the vehicle was stalling and that was not reversing, there was a loud noise and a few other complaints, he picked up the vehicle and a week later told us the vehicle was ready. We have now after several time of sending the vehicle for the same issues, approximately 8 times, the vehicle is still not yet fixed. If any it is of a worse of condition as now it undriveable as if you put it in reverse it goes forward and jumps back. We have send the owner Kriben and his manager footage of the vehicle, they say they understand and promise it will be fixed, but its never been fixed. <br />Over and above we have to drop the vehicle, pick the vehicle or drop the vehicle off, we are never compensated for any of the inconvenience, also we send the vehicle with Petrol , it still come empty to us. We have spoken to Vernon, Kriben, Faisal and Kuben, but nothing is being done.</p> <p>On Thursday they have dropped the vehicle once again, the vehicle drove okay on that day, when my husband went to drop the person who delivered the vehicle , on Saturday we were going out and wanted to use the vehicle it refused to go in reverse, it now leaks ail and water which we have send pictures to them as well, They say they will call you back and no one attempts to call.</p> <p>I advised him that we want the vehicle returned and out money refunded , but he still insists he wants to fix the vehicle. We are afraid if this passes the 6 months period we are not going to be able to resolve this and it will then become our issue. We have not given them just 1 attempt to fix the vehicle but approximately 7 /8 times now.</p> <p>Please can you assist as we are now asking for a refund as we have given them several opportunities to fix the vehicle , it is costing us more now to send the vehicle up and down, From the time we purchased the vehicle we drove it most for a week as the other times it has been at their workshop or repairs.</p>