Umhlanga Crabanas

Ruined Vacation

We looked forward to holiday in Umhlanga!

"NOUN cabanas (plural noun) a hut, cabin, or shelter at a beach or swimming pool."

And it was NOTHING more than JUST THAT and dissapointing. WITH NO SEA VIEWS! And our holiday WAS totally ruined by Umhlanga Cabanas.

We travelled 700km in peak traffic and were utterly disappointed by every single thing in this unit and the resort as a whole.

First of all the pictures on the web is totally not a true reflection of the overall state of your establishment. - no working wifi or smart tv - old very dirty normal couches ( definitely not sleeper couches) - very cramped up space - unit has a 1970's look and feel Only one washing machine and tumble dryer for 30 units + Dirty hallways, units, baths, staircases and couches. This is unacceptable!

Nobody communicated to us from the start when we made the booking that we are not going TO BE allowed to smoke on the balcony!

I had to walk down 3 FLOORS FOR EVERY CIGARETTE! Knowing this in advance and we WOULD HAVE BOOKED ELSEWHERE!

We were on the 3rd floor and everytime I needed to smoke I had to walk 3 floors down !

There is no close by lift access! I had to walk up 20 times down the stairs to smoke on that evening !

It is definitely not within walking distance from any shops or restaurants! Also a lie like the deceiving photos!

WE RATHER checked out, the following morning instead of staying for another 6 nights of hell. Other guests were yelling, playing loud music and slamming doors until 3.00 am and we couldn't sleep, not even for an hour!

We booked SOMEWHERE LIVEABLE instead!, and left as early as we could the following morning!

It is a horrible situation and you treat guests like its a concentration camp !

The manager Sheldon English was super rude and were not interested in resolving our complaints at all! He said that they never experienced problems with only one tumble dryer and washing machine on their premises and that everyone in the resort could wash their stuff in one day!

Well done for ruining my holiday!! There were also NO COVERED PARKING FOR ALL THE GUESTS! SEE PHOTOS! The reason why there is no allocated parking is because they don't have enough!

Security guards are not helpful and ********.

This place is also not clean and it is actually disgusting. No reply received from any higher management NOT SHELDON ENGLISH'S response as he is part of the problem