UC
Umhlanga Cabanas
Unclaimed Business
UC
Performance(last 12 months):
#2Ranked In Other
100 NPSVery Likely
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
EW
Esmerelda W
1 reviews | Active since Jan 2020
15 Mar 2024, 11:04
Unprofessional & underwhelmed
The pictures of the resort looks more glamorous than we experienced it. Walked past a unit next to us where the staff was lying on the coach watching tv. When I reported it to reception the manager, Sheldon could not even apologise for the unprofessionalism of the staff. As soon as we finished loading all our luggage we saw a staff member helping other guests with their luggage, no assistance was offered to us. Not an enjoyable place at all.
Helpful (0)
|Replies (0)EW
Esmerelda W
1 reviews | Active since Jan 2020
15 Mar 2024, 11:04
Unprofessional & underwhelmed
The pictures of the resort looks more glamorous than we experienced it. Walked past a unit next to us where the staff was lying on the coach watching tv. When I reported it to reception the manager, Sheldon could not even apologise for the unprofessionalism of the staff. As soon as we finished loading all our luggage we saw a staff member helping other guests with their luggage, no assistance was offered to us. Not an enjoyable place at all.
0
Replies (0)MZ
MadeInSA Z
1 reviews | Active since Jan 2020
6 Oct 2023, 11:31
Umhlanga Cabanas - Beekman Lifestyle Porfolio - Mafia ******!
The managing agents/owners of this resort are not to be trusted. They raised a ridiculous special Levy at their AGM in December of R16000K per week, for "Renovations" to the resort. They do not get back to time share owners in a respectable fashion and make ******* demands and add ******* penalty interest to accounts. This is all just a game to squeeze out as many of the current origional owners.
Helpful (0)
|Replies (0)MZ
MadeInSA Z
1 reviews | Active since Jan 2020
6 Oct 2023, 11:31
Umhlanga Cabanas - Beekman Lifestyle Porfolio - Mafia ******!
The managing agents/owners of this resort are not to be trusted. They raised a ridiculous special Levy at their AGM in December of R16000K per week, for "Renovations" to the resort. They do not get back to time share owners in a respectable fashion and make ******* demands and add ******* penalty interest to accounts. This is all just a game to squeeze out as many of the current origional owners.
0
Replies (0)KC
Kathleen C
1 reviews | Active since Jan 2020
20 Sept 2023, 15:47
I recently had the pleasure of staying at Umhlanga Cabanas and I must say that I was throughout impressed with my experience
I recently had the pleasure of staying at Umhlanga Cabanas and I must say that I was throughout impressed with my experience. From the ease of making my reservation with the friendly consultants to the moment I was greeted by the warm staff at the resort. The resort itself is beautiful and has plenty of activities and facilities to enjoy. Thank you to The Holiday Club for the continued excellent service!
Helpful (0)
|Replies (0)KC
Kathleen C
1 reviews | Active since Jan 2020
20 Sept 2023, 15:47
I recently had the pleasure of staying at Umhlanga Cabanas and I must say that I was throughout impressed with my experience
I recently had the pleasure of staying at Umhlanga Cabanas and I must say that I was throughout impressed with my experience. From the ease of making my reservation with the friendly consultants to the moment I was greeted by the warm staff at the resort. The resort itself is beautiful and has plenty of activities and facilities to enjoy. Thank you to The Holiday Club for the continued excellent service!
0
Replies (0)MO
Mandaleen O
1 reviews | Active since Jan 2020
14 Sept 2023, 14:33
Our stay was magical
Our stay was magical. The accommodation was great. We thoroughly enjoyed the outdoor jacuzzi on the deck, the steam room and rock clbing. Cannot wait to go back. *****
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Mandaleen O
1 reviews | Active since Jan 2020
14 Sept 2023, 14:33
Our stay was magical
Our stay was magical. The accommodation was great. We thoroughly enjoyed the outdoor jacuzzi on the deck, the steam room and rock clbing. Cannot wait to go back. *****
0
Replies (0)HS
Hermanus S
1 reviews | Active since Jan 2020
30 Aug 2023, 12:01
Umhlanga Crabanas
Ruined Vacation We looked forward to holiday in Umhlanga! "NOUN cabanas (plural noun) a hut, cabin, or shelter at a beach or swimming pool." And it was NOTHING more than JUST THAT and dissapointing. WITH NO SEA VIEWS! And our holiday WAS totally ruined by Umhlanga Cabanas. We travelled 700km in peak traffic and were utterly disappointed by every single thing in this unit and the resort as a whole. First of all the pictures on the web is totally not a true reflection of the overall state of your establishment. - no working wifi or smart tv - old very dirty normal couches ( definitely not sleeper couches) - very cramped up space - unit has a 1970's look and feel Only one washing machine and tumble dryer for 30 units + Dirty hallways, units, baths, staircases and couches. This is unacceptable! Nobody communicated to us from the start when we made the booking that we are not going TO BE allowed to smoke on the balcony! I had to walk down 3 FLOORS FOR EVERY CIGARETTE! Knowing this in advance and we WOULD HAVE BOOKED ELSEWHERE! We were on the 3rd floor and everytime I needed to smoke I had to walk 3 floors down ! There is no close by lift access! I had to walk up 20 times down the stairs to smoke on that evening ! It is definitely not within walking distance from any shops or restaurants! Also a lie like the deceiving photos! WE RATHER checked out, the following morning instead of staying for another 6 nights of hell. Other guests were yelling, playing loud music and slamming doors until 3.00 am and we couldn't sleep, not even for an hour! We booked SOMEWHERE LIVEABLE instead!, and left as early as we could the following morning! It is a horrible situation and you treat guests like its a concentration camp ! The manager Sheldon English was super rude and were not interested in resolving our complaints at all! He said that they never experienced problems with only one tumble dryer and washing machine on their premises and that everyone in the resort could wash their stuff in one day! Well done for ruining my holiday!! There were also NO COVERED PARKING FOR ALL THE GUESTS! SEE PHOTOS! The reason why there is no allocated parking is because they don't have enough! Security guards are not helpful and ********. This place is also not clean and it is actually disgusting. No reply received from any higher management NOT SHELDON ENGLISH'S response as he is part of the problem
Helpful (0)
|Replies (0)HS
Hermanus S
1 reviews | Active since Jan 2020
30 Aug 2023, 12:01
Umhlanga Crabanas
Ruined Vacation We looked forward to holiday in Umhlanga! "NOUN cabanas (plural noun) a hut, cabin, or shelter at a beach or swimming pool." And it was NOTHING more than JUST THAT and dissapointing. WITH NO SEA VIEWS! And our holiday WAS totally ruined by Umhlanga Cabanas. We travelled 700km in peak traffic and were utterly disappointed by every single thing in this unit and the resort as a whole. First of all the pictures on the web is totally not a true reflection of the overall state of your establishment. - no working wifi or smart tv - old very dirty normal couches ( definitely not sleeper couches) - very cramped up space - unit has a 1970's look and feel Only one washing machine and tumble dryer for 30 units + Dirty hallways, units, baths, staircases and couches. This is unacceptable! Nobody communicated to us from the start when we made the booking that we are not going TO BE allowed to smoke on the balcony! I had to walk down 3 FLOORS FOR EVERY CIGARETTE! Knowing this in advance and we WOULD HAVE BOOKED ELSEWHERE! We were on the 3rd floor and everytime I needed to smoke I had to walk 3 floors down ! There is no close by lift access! I had to walk up 20 times down the stairs to smoke on that evening ! It is definitely not within walking distance from any shops or restaurants! Also a lie like the deceiving photos! WE RATHER checked out, the following morning instead of staying for another 6 nights of hell. Other guests were yelling, playing loud music and slamming doors until 3.00 am and we couldn't sleep, not even for an hour! We booked SOMEWHERE LIVEABLE instead!, and left as early as we could the following morning! It is a horrible situation and you treat guests like its a concentration camp ! The manager Sheldon English was super rude and were not interested in resolving our complaints at all! He said that they never experienced problems with only one tumble dryer and washing machine on their premises and that everyone in the resort could wash their stuff in one day! Well done for ruining my holiday!! There were also NO COVERED PARKING FOR ALL THE GUESTS! SEE PHOTOS! The reason why there is no allocated parking is because they don't have enough! Security guards are not helpful and ********. This place is also not clean and it is actually disgusting. No reply received from any higher management NOT SHELDON ENGLISH'S response as he is part of the problem
0
Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
30 Apr 2023, 18:08
Umhlanga Cabanas Special Levy
We normally have lovely holidays at this resort. However this year the special levies raised at the AGM leaves a bitter taste. The normal levy is around R7k, but this year they raised another special levy on top of that to the tune of R16k, which became payable in January 2023. Questions to get explanations simply go unanswered and then I receive a threat from their attorneys to pay immediately, or will be blacklisted. I wonder if other timeshare holders share my frustration?
Helpful (0)
|Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
30 Apr 2023, 18:08
Umhlanga Cabanas Special Levy
We normally have lovely holidays at this resort. However this year the special levies raised at the AGM leaves a bitter taste. The normal levy is around R7k, but this year they raised another special levy on top of that to the tune of R16k, which became payable in January 2023. Questions to get explanations simply go unanswered and then I receive a threat from their attorneys to pay immediately, or will be blacklisted. I wonder if other timeshare holders share my frustration?
0
Replies (0)