Jeep Renegade held hostage due to admin issue

This refers to the Kia Multi-franchise Dealership in Meridian Drive Umhlanga. My Jeep Renegade was dropped off 26 May 2021 for forwarding to Clark and Kent to prepare vehicle for preparation to remove some corrosion on the inside bonnet. This was to be done under warranty claim with FCA South Africa Pty Ltd. Unbeknown to me the panel beaters were unable to complete the work as the claim had not been loaded on the computer system at Kia. So everything went quite and every time I query this with both Kia Umhlanga and FCA they respond that the claim has not been loaded. So my Jeep is been held hostage due to their Admin glitch. This is totally unacceptable as I require transport. I am very ill at the moment and rely on public transport to get to Doctors and Hospital. I was due to go to the Drakensberg this weekend but will have to cancel and forfeit my deposits, as the work on my Jeep will not be completed. I asked Riveshen from the Dealership if they could give me a courtesy car for a few days until my Jeep is ready. Their Customer Service department declined. This is unacceptable and the attitude displayed by both Kia Umhlanga and FCA customer service leaves much to be desired. Customers beware when dealing with these entities especially if you own a non Kia product.