Non existant service on no water/ burst pipe complaint

We have been without water since 9pm last night. You phone the emergency water contact centre and they say they will send a team to find out at 6am the next morning no team was sent as no one responded to them. So I ask what is the point of paying for a contact centre then. Now at 8 35 after numerous calls I finally get a call back to be told they only have one team and that one is working on another burst pipe so who knows when they will attend to our street problem or if they will. I find this organisation sadly lacking in structure and direction and good management. I emailed someone off the Umgeni Fb page just to be responded to with contact numbers to phone. I sent a WhatsApp message to Mr Pappas who has not responded either. So again the citizens on the ground have no voice and get ignored. We must just accept the poor service delivery and response and keep quiet as that is way it is going to be, nothing will change. Very disappointing 😡