SV
sandy V
Active since Jun 2016
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Excellent service and always meeting your needs
Excellent service and always meeting your needs. Promptly. Calling you back to resolve the issue thank you
53 replies
6 months ago
Pathetic service
Would help of your systems work. You can’t even get hold of support telephonically they keep dropping the calls and your WhatsApp channel doesn’t work either and your chat on line doesn’t work and neither does your product. You pay every month for the download and upload and don’t get the speed you paying for. Not impressed
0 replies
7 months ago
I had awesome and professional service from both lucky and Judith and was helped to my satisfaction
I had awesome and professional service from both lucky and Judith and was helped to my satisfaction. Thank you
53 replies
31 months ago
Disappointing service
It is very sad that after a week they still have not refunded a double debit and I have had to run after them. A simple request to rectify the fault has gone ignored and the lack of communication and action from their side has been very disappointing
131 replies
31 months ago
Disappointing service
They double debited my account and after a week I have yet to receive a refund and have now been forced to go dispute the debit order as a simple request to refund the money has been to no avail and the lack of service and communication has been seriously disappointing. I have had to continuously call them. They have contacted me once not that made any difference.
0 replies
36 months ago
Non existant service on no water/ burst pipe complaint
We have been without water since 9pm last night. You phone the emergency water contact centre and they say they will send a team to find out at 6am the next morning no team was sent as no one responded to them. So I ask what is the point of paying for a contact centre then. Now at 8 35 after numerous calls I finally get a call back to be told they only have one team and that one is working on another burst pipe so who knows when they will attend to our street problem or if they will. I find this organisation sadly lacking in structure and direction and good management. I emailed someone off the Umgeni Fb page just to be responded to with contact numbers to phone. I sent a WhatsApp message to Mr Pappas who has not responded either. So again the citizens on the ground have no voice and get ignored. We must just accept the poor service delivery and response and keep quiet as that is way it is going to be, nothing will change. Very disappointing 😡
0 replies
36 months ago
Very unhappy client
I always pre order at makro and changed to the Germiston store. I had to beg to get a quote and left a message for the makro store manager who I was told name was Flippy but was never called back. I finally got my quote and thought okay this must have just been a mistake as everyone is entitled to that. I specified I would collect my order Tuesday morning early. I was delayed and only got there at 10 40. The idea of a pre order is so you have the right pricing and you can walk in and collect and leave and save time. Some items on my trolley were wrong but we quickly sorted that out ourselves. Then we go through the cashier for all the pricing to be wrong. After waiting until 11 15 for this to be sorted out my husband went to customer service and asked to speak to a manager. He heard the lady manager clearly on the phone tell the customer service person she is busy and the client must come up to her to which my husband rep**** for her to hear no that does not work for him and he is waiting for her at bulk tellers. Of course she never came. The one lady I had dealt with came down and was trying to fix the prices but At 11 50 I just said to the cashier who was the most positive experience out of the whole ordeal just please put the items through as I was now delayed in my day for over an hour. At 11:58 I walked out the shop after paying higher prices than my quote and very frustrated and angry. I emailed Massmart info requesting the person in charge of makro stores at the holding company to call me to no avail. So if their head office can’t even respond to an unhappy client why expect the stores to care and if the manager of the store doesn’t seem to care, how do you expect the staff under them to have any either. Very disappointed and I hopefully will never have to set foot in that branch again. From that delay I only got home at 7pm when load shedding started so had to wait until 9pm to cook. Had the hour delay not being there I would have gotten home at 6pm and had time to do something. So the roll on effect made it even worse
53 replies
120 months ago
unimpressed happy a client is left upset and unsatisfied seriously didnt seem perturbed by it
<p>i purchases a dvd player for my sister who lives in Pretoria on the 24th of april. she has already got herself one and I haven't seen her to get it back so I could return it. I took it back to this store tonight only to be told there is a 14 day refund policy which is not displayed anywhere in any pick and pay store. I purchased it originally from vaal park but it was closer for me to go to the vanderbijlpark store. No 1. I have not learned that you cant return anything to any store but must go back to the original store however it was suggested by Hannlie that I should have sent the slip to my sister and told her to take it back to a Pretoria store so this contradicts that statement and when I asked would you send a slip with the price on for a present you buy your sister to her I was told yes she would I am not impressed. the manager came to see me and supported that this couldn't be returned even though it only been opened once at the original purchase when it was checked that it had everything inside the box after that it had never been taken out again and still wrapped in its plastic and in the original box in good condition. However I will now take this further to the NCR as I am really upset with the lack of service and the fact that it didn't seem to bother either manager they were upsetting a client and were quite happy to lose a client as I informed that manager I will NEVER set foot in that pick and pay so obviously pick and pay makes sooo much money they don't care if they lose a client and how the client is dissatisfied and unhappy and that is okay. I am also putting a report on hello peter as well as I want everyone to know the bad experience I was subjected to and the lack of care that I had to endure this experience. very sad</p>
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)