Low quality cold food Bad customer service

LAUDIUM BRANCH We order regularly both from Mr D and in for collection. The quality of the food is not consistent. A haloumi wrap is always ordered and 3/5 times there was hardly any haloumi. However yesterday's experience was the worst. We placed a telephonic order and arrived within 15 minutes to fetch it. The food was ice cold. Both wraps. Like it had been in the refrigerator and had to be warmed in the microwave to be eaten. Once again there was hardly any haloumi. Because it was now the 3rd time experienced this we phoned the store to let them know that we weren't happy. We were told that we will be called back. We were not called back within 15 minutes so we called back only to be told that they are waiting for the manager. It is now a day later and we've not been contacted. We did not expect much from the fall but just to make them aware of the quality of food but even am through the call they seem uninterested and did not attempt to find out about the situation.