Unilever Customer Support

Item: Unilever SA (Pty) Ltd
Rating: 3
Author: Mark S

I have written to Unilever Customer support twice commenting on one of their products with no response. I realise they are busy but a generic "we have received your mail" does nothing to alleviate the problem at hand. If they are not going to reply why have the email address in the first place.

Helpful (0)

Replies (106)

Unilever SA (Pty) Ltd's replyOfficial

24 Feb 2026, 07:04

Good day Mark,

Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.

One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.

Kind Regards,
Unilever Engagement Centre

Best regards,

Unilever SA (Pty) Ltd's reply24 Feb 2026, 07:04

Official

Best regards,

Mark S's updateReviewer Update

24 Feb 2026, 07:07

Ok great - Thank you.

Mark S's update24 Feb 2026, 07:07

Reviewer Update

Ok great - Thank you.