Unilever SA (Pty) Ltd
Verified Business
|1.6|44 Reviews (last 12 months)|Responds in 18h 47m
Unilever SA (Pty) Ltd
Verified Business
|1.6
44 Reviews (last 12 months)
Responds in 18h 47m
AI Review Summary
Based on recent customer reviews, Unilever SA (Pty) Ltd is facing significant customer dissatisfaction, particularly around perceived changes in product formulation and quality. Customers consistently mention concerns about the reformulated Sunlight dishwashing liquid and cracking Sunlight bar soaps, while a recurring theme involves alleged adverse reactions to haircare products such as Tresemme and Dove. Complaints about unresolved competition prizes, packaging defects on Aromat and Knorr products, and unanswered complaints further shape sentiment. A smaller group of customers praise specific resolutions, Vaseline Blue Seal, and the new OMO hand washing powder.
Performance(last 12 months):
Trustindex Rating
3.2Ranked In Retail
#64Reply Time
18h 47mNPS Score
-28Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 17h 9m
TrustIndex
3.2
Â
Ranking
#64
in Retail
Reply Time
18h 47m
Â
NPS Score
-28
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 17h 9m
Review Distribution
1.6|44 Reviews
Sep '25 - Aug '26
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Shellaine M
1 reviews | Active since Jan 2016
27 May 2026, 16:05
Comfort glitch (their words)
I am really disappointed with comfort (Unilever) they have a competition Monday with Shoprite, the 1st 1000 customers buy 2 400ml comfort they give your R400 off your bill. I was there when it opened and done by 8:18, it didn't minus, I assume they were taken, so went our group not one person got, so we ask comfort what is happening? PS I spend almost R600. By 10 o'clock we were getting messages on Facebook comfort had glitch theirs words I do have all screenshots, incl saying they let us know etc yesterday said we get our vouchers today. We haven't got anything from them. Worst part spoke to Shoprite said it was comfort glitch and not Shoprite and we deal with. Well they not coming back to anyone anymore. Shoprite said all voucher was finished already even though we were 1st (their words 1st 1000) but before their glitch we lost R400. The t and c wasn't available at time only come up after 10 o'clock. Looked like damage control. T and c said you can will but all screenshots etc 1st 1000 customers will guaranteed to win. It am shocked and so disappointed.
Helpful (0)
|Replies (1)SM
Shellaine M
1 reviews | Active since Jan 2016
27 May 2026, 16:05
Comfort glitch (their words)
I am really disappointed with comfort (Unilever) they have a competition Monday with Shoprite, the 1st 1000 customers buy 2 400ml comfort they give your R400 off your bill. I was there when it opened and done by 8:18, it didn't minus, I assume they were taken, so went our group not one person got, so we ask comfort what is happening? PS I spend almost R600. By 10 o'clock we were getting messages on Facebook comfort had glitch theirs words I do have all screenshots, incl saying they let us know etc yesterday said we get our vouchers today. We haven't got anything from them. Worst part spoke to Shoprite said it was comfort glitch and not Shoprite and we deal with. Well they not coming back to anyone anymore. Shoprite said all voucher was finished already even though we were 1st (their words 1st 1000) but before their glitch we lost R400. The t and c wasn't available at time only come up after 10 o'clock. Looked like damage control. T and c said you can will but all screenshots etc 1st 1000 customers will guaranteed to win. It am shocked and so disappointed.
0
Replies (1)RR
Ryan R
1 reviews | Active since Jun 2017
18 May 2026, 14:34
Sunlight dishwashing liquid not what it used to be
I am single so it takes me long to go through dishwashing liquid. I recently ordered Sunlight dishwashing liquid and was horrified to find a totally new formula. It it totally useless. One sink with dishwashing liquid no longer is good enough. No foam! Have to let the water out and put in another with more dishwashing liquid. The smell is also awful. Will never buy this product again. Why change a winning formula. Very sad.
Helpful (0)
|Replies (1)RR
Ryan R
1 reviews | Active since Jun 2017
18 May 2026, 14:34
Sunlight dishwashing liquid not what it used to be
I am single so it takes me long to go through dishwashing liquid. I recently ordered Sunlight dishwashing liquid and was horrified to find a totally new formula. It it totally useless. One sink with dishwashing liquid no longer is good enough. No foam! Have to let the water out and put in another with more dishwashing liquid. The smell is also awful. Will never buy this product again. Why change a winning formula. Very sad.
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Replies (1)AN
Ardine N
1 reviews | Active since Jan 2014
14 May 2026, 18:45
Sunlight liquid poor quality
Sunlight liquid was always my go-to for dishwashing liquid. Lately I have noticed that the quality of the product is even worse than the least rated priduct available. First I thought it was just a bad batch but with the next purchase I realised Unilever changed the formula. Why the formula of such high quality was changed only they will know but it was a poor decision. I have now switched over to another product which cost more or less the same but at least have yhe quality I am paying for. Pretty dissappointed in this life-long product that I can no longer rely on.
Helpful (0)
|Replies (1)AN
Ardine N
1 reviews | Active since Jan 2014
14 May 2026, 18:45
Sunlight liquid poor quality
Sunlight liquid was always my go-to for dishwashing liquid. Lately I have noticed that the quality of the product is even worse than the least rated priduct available. First I thought it was just a bad batch but with the next purchase I realised Unilever changed the formula. Why the formula of such high quality was changed only they will know but it was a poor decision. I have now switched over to another product which cost more or less the same but at least have yhe quality I am paying for. Pretty dissappointed in this life-long product that I can no longer rely on.
0
Replies (1)AA
Anonymous A
1 reviews | Active since Jul 2025
5 May 2026, 11:11
TRESEMME HAIR LOSS, CHINA MADE, UNILEVER IN DENIAL
WARNING PLEASE DON'T BUY TRESEMME SHAMPOO OR CONDITIONER IT CAUSES SERVERE HAIR LOSS MAKES SCALP RED AND ITCHY. UNILEVER IS IN EXTREME DENIAL ABOUT FAULTY PRODUCT, TRESEMME SHOULD BE REMOVED FROM SHELVES AT STORES BECAUSE IT IS CHINA MADE GOOGLE BARCODE YOU WILL SEE WHERE IT ORIGINALLY COMES FROM. WE WERE TERRIBLY INSULTED BY UNILEVER TOLD CONSULT A MEDICAL PROFESSIONAL, VERY INSULTING AND RUDE. USING PANTENE SHAMPOO NOT A SINGLE HAIR LOSS NO ITCHY SCALP OR RED SCALP. SHAME ON YOU SILPI. THANK YOU JUST SHOWS UNILEVER DON'T APPRECIATE BUYING CUSTOMERS MONEY IS ALL THAT COUNT. SUVAM , SHANEED RUDE STAFF CONSULTANTS 🙄😒 SIES R190 FOR 2 AT MOST STORES IT'S A RED FLAG COUNTER-FEIT TRESEMME BOTTLES DON'T HAVE LOGO ON LIKE USA OR UK DOES.
Helpful (0)
|Replies (2)AA
Anonymous A
1 reviews | Active since Jul 2025
5 May 2026, 11:11
TRESEMME HAIR LOSS, CHINA MADE, UNILEVER IN DENIAL
WARNING PLEASE DON'T BUY TRESEMME SHAMPOO OR CONDITIONER IT CAUSES SERVERE HAIR LOSS MAKES SCALP RED AND ITCHY. UNILEVER IS IN EXTREME DENIAL ABOUT FAULTY PRODUCT, TRESEMME SHOULD BE REMOVED FROM SHELVES AT STORES BECAUSE IT IS CHINA MADE GOOGLE BARCODE YOU WILL SEE WHERE IT ORIGINALLY COMES FROM. WE WERE TERRIBLY INSULTED BY UNILEVER TOLD CONSULT A MEDICAL PROFESSIONAL, VERY INSULTING AND RUDE. USING PANTENE SHAMPOO NOT A SINGLE HAIR LOSS NO ITCHY SCALP OR RED SCALP. SHAME ON YOU SILPI. THANK YOU JUST SHOWS UNILEVER DON'T APPRECIATE BUYING CUSTOMERS MONEY IS ALL THAT COUNT. SUVAM , SHANEED RUDE STAFF CONSULTANTS 🙄😒 SIES R190 FOR 2 AT MOST STORES IT'S A RED FLAG COUNTER-FEIT TRESEMME BOTTLES DON'T HAVE LOGO ON LIKE USA OR UK DOES.
0
Replies (2)PP
PRIVADO P
1 reviews | Active since Feb 2026
5 May 2026, 10:49
Unilever Skip Auto Skin Itch Faded Colours 0 Feedback
Complaint regarding Skip Auto Fading clothes colour , smell is different, makes skin very itchy plenty ridiculous questions was asked Skip Auto 3kg pack was collected (10 April 2026) for testing. Till today still waiting for FEEDBACK. My mom wants that refund Unilever collects like Skip Auto 3kg was for free it was paid for! ?
Helpful (0)
|Replies (1)PP
PRIVADO P
1 reviews | Active since Feb 2026
5 May 2026, 10:49
Unilever Skip Auto Skin Itch Faded Colours 0 Feedback
Complaint regarding Skip Auto Fading clothes colour , smell is different, makes skin very itchy plenty ridiculous questions was asked Skip Auto 3kg pack was collected (10 April 2026) for testing. Till today still waiting for FEEDBACK. My mom wants that refund Unilever collects like Skip Auto 3kg was for free it was paid for! ?
0
Replies (1)AA
Anonymous A
1 reviews | Active since Jul 2025
10 Apr 2026, 09:04
Tresemme Causing Servere Hair LOSS🙄 Unilever not replying
My mom sent emails regarding Tresemme Shampoo Conditioner causing terrible hair loss itchy scalp. Unilever doesn't come back to her. Hello Unilever don't you value your buying customers? Can you please help regarding your Tresemme Shampoo causing hair loss?
Helpful (0)
|Replies (1)AA
Anonymous A
1 reviews | Active since Jul 2025
10 Apr 2026, 09:04
Tresemme Causing Servere Hair LOSS🙄 Unilever not replying
My mom sent emails regarding Tresemme Shampoo Conditioner causing terrible hair loss itchy scalp. Unilever doesn't come back to her. Hello Unilever don't you value your buying customers? Can you please help regarding your Tresemme Shampoo causing hair loss?
0
Replies (1)MG
Meriliene G
1 reviews | Active since Apr 2026
1 Apr 2026, 12:50
Unsatisfied customer
Very disappointed 😞 after using sunlight 5 in 1 washing powder clothes became discolured as if it has been bleached damaged all of my clothes 👎
Helpful (0)
|Replies (2)MG
Meriliene G
1 reviews | Active since Apr 2026
1 Apr 2026, 12:50
Unsatisfied customer
Very disappointed 😞 after using sunlight 5 in 1 washing powder clothes became discolured as if it has been bleached damaged all of my clothes 👎
0
Replies (2)DB
Dennis B
1 reviews | Active since Oct 2025
23 Mar 2026, 10:58
Poorest customer service in South Africa
I am still waiting for a call from Unilever South Africa. Steven Talbot from Unilever South Africa should go for training on how to deal and appreciate Unilever customers. He is more concerned on who gave me his cell number that helping me.
Helpful (0)
|Replies (1)DB
Dennis B
1 reviews | Active since Oct 2025
23 Mar 2026, 10:58
Poorest customer service in South Africa
I am still waiting for a call from Unilever South Africa. Steven Talbot from Unilever South Africa should go for training on how to deal and appreciate Unilever customers. He is more concerned on who gave me his cell number that helping me.
0
Replies (1)