US
Unilever SA (Pty) Ltd
Verified Business
US
Unilever SA (Pty) Ltd
Verified Business
54 Reviews (last 12 months)
Responds in 23 hours 38 min
AI Review Summary
Based on recent customer reviews, Unilever SA (Pty) Ltd faces significant dissatisfaction around reformulated products, particularly Sunlight dishwashing liquid and Sunlight bar soap. Customers repeatedly report cracking soap bars, reduced cleaning power, and unwelcome fragrance changes. Magnum ice cream quality issues, including melted and refrozen products, also draw complaints. Customer service is a recurring pain point, with many reviewers citing unanswered emails, dismissive responses, and unresolved complaints. However, positive feedback highlights effective complaint resolution when follow-up occurs, and praise for specific products like OMO hand washing powder and Vaseline Blue Seal.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
23 hours 38 minutesAverage Time To Reply
4 NPSRecommended: Likely
Replied to 71% of negative reviews
Typically takes less than 21 hours 17 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
23 hours 38 minutes
NPS Score
4
Recommended: Likely
Replied to 71% of negative reviews
Typically takes less than 21 hours 17 min to reply
Review Distribution
2|54 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(2.1%)
2(6.3%)
1(75%)
5(16.7%)
4(0%)
3(2.1%)
2(6.3%)
1(75%)
Frequently Asked Questions About Unilever SA (Pty) Ltd
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDB
Dennis B
1 reviews | Active since Jan 2020
19 Mar 2026, 09:16
Poor Customer service
Since monday 16 May i am trying to get some help from someone at Unilever regarding a problem with the Sunlight competition. Needless to say they just dont care. Even spoke to Steven Talbot and he even dont care. Unilever have the best products in yhe world,but Unilever South Africa must get a Oscar for the worst customer service in the world. Dennis Breedt 0727034634
Helpful (0)
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Dennis B
1 reviews | Active since Jan 2020
19 Mar 2026, 09:16
Poor Customer service
Since monday 16 May i am trying to get some help from someone at Unilever regarding a problem with the Sunlight competition. Needless to say they just dont care. Even spoke to Steven Talbot and he even dont care. Unilever have the best products in yhe world,but Unilever South Africa must get a Oscar for the worst customer service in the world. Dennis Breedt 0727034634
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Replies (0)MM
Mduduzi M
1 reviews | Active since Jan 2020
17 Mar 2026, 12:29
Bad experience from knorr Unilever da
Bad experience from knorr unilever sa ..last year I’ve enter a competition from knorr buying knorr soup then WhatsApp the till slip. then November 2025 i receive a WhatsApp say congratulation you won a Air fryer 7.6L submit your name and your address i submit everything then 29 December 2025 i contact them for update of my prize they say couriers company are closed i will receive my prize on January 2026. Mid January i contact them they ignore my WhatsApp and February 2026 i contact them they still ignore my WhatsApp.now it’s march still i didn’t get my prize
Helpful (0)
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Mduduzi M
1 reviews | Active since Jan 2020
17 Mar 2026, 12:29
Bad experience from knorr Unilever da
Bad experience from knorr unilever sa ..last year I’ve enter a competition from knorr buying knorr soup then WhatsApp the till slip. then November 2025 i receive a WhatsApp say congratulation you won a Air fryer 7.6L submit your name and your address i submit everything then 29 December 2025 i contact them for update of my prize they say couriers company are closed i will receive my prize on January 2026. Mid January i contact them they ignore my WhatsApp and February 2026 i contact them they still ignore my WhatsApp.now it’s march still i didn’t get my prize
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Ndumiso N
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
Sunlight Platinum Antibacterial dishwashing liquid finishing too fast - No Response from Customer Care
I am regretting buying Sunlight Platinum antibacterial dishwashing liquid it doesn’t last, ìt finishes fast. Its no better than the cheaper brands. I have been a loyal customer for many years,but with this new Rhimno power its waste of money. I contacted customer care but received no response.
Helpful (0)
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Ndumiso N
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
Sunlight Platinum Antibacterial dishwashing liquid finishing too fast - No Response from Customer Care
I am regretting buying Sunlight Platinum antibacterial dishwashing liquid it doesn’t last, ìt finishes fast. Its no better than the cheaper brands. I have been a loyal customer for many years,but with this new Rhimno power its waste of money. I contacted customer care but received no response.
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Replies (0)kK
karl K
1 reviews | Active since Jan 2020
16 Mar 2026, 07:49
UNILEVER DISGUSTING NO SERVICE , MUST GO TO INDIA FOR COMPLAIN I WAS TOLD
UNILEVER COMPLAIN:I bought OMO washing powder , 4 x 4 kg on Black Friday sale end of November, now I opened the last pack > It is >right word< stinking of surrage !.it is very obvious I don't have the till slip any longer from Spar. They cant help without a till slip. I called Unilever customer Care Center 0860 572 908 I end up in India! the person who answers is Indian and the english is accordingly , not to be understood! I called Johannesburg , Does not exist> I called Durban eventually ,The >lady < Female, Hardly speaks english ,however I was told if you need to complain about a product I Must cal India Nr: !!! I am in South Africa .I bought The product in South Africa an dnot getting assistance in South Africa?????. Is this our world of Customer service? SHOCKING ! UNILEVER !!
Helpful (0)
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karl K
1 reviews | Active since Jan 2020
16 Mar 2026, 07:49
UNILEVER DISGUSTING NO SERVICE , MUST GO TO INDIA FOR COMPLAIN I WAS TOLD
UNILEVER COMPLAIN:I bought OMO washing powder , 4 x 4 kg on Black Friday sale end of November, now I opened the last pack > It is >right word< stinking of surrage !.it is very obvious I don't have the till slip any longer from Spar. They cant help without a till slip. I called Unilever customer Care Center 0860 572 908 I end up in India! the person who answers is Indian and the english is accordingly , not to be understood! I called Johannesburg , Does not exist> I called Durban eventually ,The >lady < Female, Hardly speaks english ,however I was told if you need to complain about a product I Must cal India Nr: !!! I am in South Africa .I bought The product in South Africa an dnot getting assistance in South Africa?????. Is this our world of Customer service? SHOCKING ! UNILEVER !!
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Replies (0)DM
Doreen M
1 reviews | Active since Jan 2020
3 Mar 2026, 08:54
Sunlight washing powder no longer the same
have been using Sunlight Washing Powder for many years without any issues. However, recently I have noticed that my baby’s clothes are losing colour after washing. A brand-new jumpsuit that I purchased faded significantly after just one wash, almost as if it had been bleached. I am concerned that there may have been a change in the product formulation. As a long-time customer, I am very disappointed and would appreciate your feedback on this matter.
Helpful (0)
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Doreen M
1 reviews | Active since Jan 2020
3 Mar 2026, 08:54
Sunlight washing powder no longer the same
have been using Sunlight Washing Powder for many years without any issues. However, recently I have noticed that my baby’s clothes are losing colour after washing. A brand-new jumpsuit that I purchased faded significantly after just one wash, almost as if it had been bleached. I am concerned that there may have been a change in the product formulation. As a long-time customer, I am very disappointed and would appreciate your feedback on this matter.
0
Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
28 Feb 2026, 09:44
Unilever re- visited.
After I initially wrote a mediocre review for Unilever they contacted me and explained the situation. I am impressed that they took the time to write back to me and I’m happy with their customer service in following up my problem
Helpful (0)
|Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
28 Feb 2026, 09:44
Unilever re- visited.
After I initially wrote a mediocre review for Unilever they contacted me and explained the situation. I am impressed that they took the time to write back to me and I’m happy with their customer service in following up my problem
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Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:41
Ola Tub 1.8L UNDER-FILLED
Purchased Ola 1.8 L Ice Cream it is always UNDER-FILLED. Did complain spoke to Payel ( Unilever) regarding that problem. She gave R80 Wi-Code terribly insulted me, told me I must return empty tub ice cream to Checkers. Checkers isnt the manufacturer they are just a store selling Ola products Manufactured from Ola Unilever. Sies i will never buy this product again they don't value customers and love insulting customers. Please beware 1.8L is UNDER-FILLED 😠🙄😒
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:41
Ola Tub 1.8L UNDER-FILLED
Purchased Ola 1.8 L Ice Cream it is always UNDER-FILLED. Did complain spoke to Payel ( Unilever) regarding that problem. She gave R80 Wi-Code terribly insulted me, told me I must return empty tub ice cream to Checkers. Checkers isnt the manufacturer they are just a store selling Ola products Manufactured from Ola Unilever. Sies i will never buy this product again they don't value customers and love insulting customers. Please beware 1.8L is UNDER-FILLED 😠🙄😒
0
Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
24 Feb 2026, 06:44
Unilever Customer Support
I have written to Unilever Customer support twice commenting on one of their products with no response. I realise they are busy but a generic "we have received your mail" does nothing to alleviate the problem at hand. If they are not going to reply why have the email address in the first place.
Helpful (0)
|Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
24 Feb 2026, 06:44
Unilever Customer Support
I have written to Unilever Customer support twice commenting on one of their products with no response. I realise they are busy but a generic "we have received your mail" does nothing to alleviate the problem at hand. If they are not going to reply why have the email address in the first place.
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Replies (0)