GREAT PRODUCTS RUINED BY A LACKOF SERVICE

My wife and I went to the recently renovated Lifestyle centre off Beyers Naude,and on arriving went into Unique Interiors ,we were most impressed with the stock in the store,and we decided to purchase a coffee table,the one on the floor was sold,but we were assured,that as their factory was not busy we could have our table in a week.Two weeks went by and no news,on inquiry the store manager/owner,said the table was just being sanded,and delivery was imminent.A further two weeks went by,and after a number of follow ups,we were told that delivery would happen during the week of the second,we had also been told they would supply the glass top for the table.Eventually on the last day promised the table did arrive,but no glass.On inquiring the manager said he couldn't understand,but on Monday he would personally follow up,and if necessary deliver the glass himself.Another week has gone by,no glass,no phone calls. The moral of this story is,that no matter how good your merchandise is,the real test is the quality of the service you get.In this case service completely lacking in,either sincerity or a couldn't care attitude or both.