Poor product service and feedback

I bought tape in hair extensions through this company via my hairdresser who inserted them for me. This was done on 30 June 2017; within a couple of days I had extensions sliding out when I washed/brushed/handles my hair. I was told to use sulphate free shampoo and conditioner and not to apply conditioner to the bonds which I did not do. I followed instructions to the letter. At one point within a couple of weeks (after having had gone back weekly and sometimes 2x week to have strands reinserted) I had a total of 14 doubles that came out! I emailed and expressed my concerns. I received a response with reasons why they may be coming out and discussed with my stylist. It became increasingly frustrating that the product advertised shows luscious hair stuck in with this magic tape that doesn’t detach easily and it’s so natural looking you can run your fingers through with ease and do any hairstyle you choose or desire! I’m sorry but this is absolute rubbish and false advertising because there is sticky residue that is on your hair causing your fingers or brush to get stuck, cannot wear a high pony or bun as the tapes are visible (yet they are “invisible”). Recently there was a post by them on their FB page about extensions done to which I commented and said they are beautiful just a pity it’s not what happens in reality. My comment was removed, I was removed off their FB page and blocked. SO petulant. I believe they should be able to take both positive and negative feedback but clearly this company cannot accept constructive real life experiences! I sent them another mail prior to my FB comment and I received a snotty response that my stylist was told to purchase their adhesive. This is absolute rubbish because I’ve never told them who my hair dresser is. These people are more worried about selling stuff that does NOT deliver what they advertise falsely! It’s cost me an untold fortune to purchase the hair as well as NUMEROUSE trips back and forth having them reinserted weekly. Shocking immature service that cannot accept constructive feedback. I’m disgusted!