UT
Unique Trends
Unclaimed Business
UT
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRVdb
Rihanne Van den berg
1 reviews | Active since Jan 2020
7 Mar 2018, 22:20
Unique trends
Useless, dont replly on your complains, hair fall out after 2 days, bad attitude, rude, and dont want to give money back or say even sorry for the bad hair
Helpful (0)
|Replies (0)RVdb
Rihanne Van den berg
1 reviews | Active since Jan 2020
7 Mar 2018, 22:20
Unique trends
Useless, dont replly on your complains, hair fall out after 2 days, bad attitude, rude, and dont want to give money back or say even sorry for the bad hair
0
Replies (0)RVdb
Rihanne Van den berg
1 reviews | Active since Jan 2020
26 Feb 2018, 13:14
Hairextensions
Het 2 weke terug unique trends hair extensions laat insit. Dit val uit, hare is hard en droog, ek hul gekontak en hul het my terug verwys na salon wat dit ingesit het, ekt terug gegaan, en dit val steeds uit.
Helpful (0)
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Rihanne Van den berg
1 reviews | Active since Jan 2020
26 Feb 2018, 13:14
Hairextensions
Het 2 weke terug unique trends hair extensions laat insit. Dit val uit, hare is hard en droog, ek hul gekontak en hul het my terug verwys na salon wat dit ingesit het, ekt terug gegaan, en dit val steeds uit.
0
Replies (0)CS
Chantelle Silva-Williams
1 reviews | Active since Jan 2020
26 Oct 2017, 12:31
Poor product service and feedback
I bought tape in hair extensions through this company via my hairdresser who inserted them for me. This was done on 30 June 2017; within a couple of days I had extensions sliding out when I washed/brushed/handles my hair. I was told to use sulphate free shampoo and conditioner and not to apply conditioner to the bonds which I did not do. I followed instructions to the letter. At one point within a couple of weeks (after having had gone back weekly and sometimes 2x week to have strands reinserted) I had a total of 14 doubles that came out! I emailed and expressed my concerns. I received a response with reasons why they may be coming out and discussed with my stylist. It became increasingly frustrating that the product advertised shows luscious hair stuck in with this magic tape that doesn’t detach easily and it’s so natural looking you can run your fingers through with ease and do any hairstyle you choose or desire! I’m sorry but this is absolute rubbish and false advertising because there is sticky residue that is on your hair causing your fingers or brush to get stuck, cannot wear a high pony or bun as the tapes are visible (yet they are “invisible”). Recently there was a post by them on their FB page about extensions done to which I commented and said they are beautiful just a pity it’s not what happens in reality. My comment was removed, I was removed off their FB page and blocked. SO petulant. I believe they should be able to take both positive and negative feedback but clearly this company cannot accept constructive real life experiences! I sent them another mail prior to my FB comment and I received a snotty response that my stylist was told to purchase their adhesive. This is absolute rubbish because I’ve never told them who my hair dresser is. These people are more worried about selling stuff that does NOT deliver what they advertise falsely! It’s cost me an untold fortune to purchase the hair as well as NUMEROUSE trips back and forth having them reinserted weekly. Shocking immature service that cannot accept constructive feedback. I’m disgusted!
Helpful (0)
|Replies (0)CS
Chantelle Silva-Williams
1 reviews | Active since Jan 2020
26 Oct 2017, 12:31
Poor product service and feedback
I bought tape in hair extensions through this company via my hairdresser who inserted them for me. This was done on 30 June 2017; within a couple of days I had extensions sliding out when I washed/brushed/handles my hair. I was told to use sulphate free shampoo and conditioner and not to apply conditioner to the bonds which I did not do. I followed instructions to the letter. At one point within a couple of weeks (after having had gone back weekly and sometimes 2x week to have strands reinserted) I had a total of 14 doubles that came out! I emailed and expressed my concerns. I received a response with reasons why they may be coming out and discussed with my stylist. It became increasingly frustrating that the product advertised shows luscious hair stuck in with this magic tape that doesn’t detach easily and it’s so natural looking you can run your fingers through with ease and do any hairstyle you choose or desire! I’m sorry but this is absolute rubbish and false advertising because there is sticky residue that is on your hair causing your fingers or brush to get stuck, cannot wear a high pony or bun as the tapes are visible (yet they are “invisible”). Recently there was a post by them on their FB page about extensions done to which I commented and said they are beautiful just a pity it’s not what happens in reality. My comment was removed, I was removed off their FB page and blocked. SO petulant. I believe they should be able to take both positive and negative feedback but clearly this company cannot accept constructive real life experiences! I sent them another mail prior to my FB comment and I received a snotty response that my stylist was told to purchase their adhesive. This is absolute rubbish because I’ve never told them who my hair dresser is. These people are more worried about selling stuff that does NOT deliver what they advertise falsely! It’s cost me an untold fortune to purchase the hair as well as NUMEROUSE trips back and forth having them reinserted weekly. Shocking immature service that cannot accept constructive feedback. I’m disgusted!
0
Replies (0)DA
Deirdre A
1 reviews | Active since Jan 2020
17 Feb 2017, 07:35
Unique Trends - Pathetic Customer Service
<p>Unique Trends do not know the first thing about customer service amd they are plain rude!!!</p> <p>Yesterday I contacted them via Facebook Messenger to enquire about a promotion they were running and to place an order. I gave them the details for the hair extensions I wanted to order but I was concerned about the colour match because it is quite difficult to get the right match from a picture but I asked them to email me the invoice so that I can make payment and sedn proof of payment. I also asked them questions regharding whether or not I could exchange it if the colour didnt match well and received no response. They then sent the invoice on Facebook messenger and I asked them to email instead because I was struggling to get it downloaded on my phone and because I also wanted to ensure that they are a legitimate business (there are many scams on Facebook and as a consumer one needs to be careful and you are within your right to ask questions before you purchase). I finally got the invoice opened on my phone and sent them a message again just to give me feedback on whether I can change it if the coliur match was not accurate because I didnt want to end up with a product I couldnt use if they did not allow me to exchange. And I alos asked if we could arrange delivery for Monday because it was late already and I didnt know if they deliver over the weekend. When I asked this question, the person who responds on Messenger (also no names are given and they just seem to want to get the transaction done), then abruptly responded "You doint seem confortable placing an order with us, I suggest you get it somewhere else". Poor and patheitic customer service!!!!! No attempt made to answer my questions (all valid questions around exchanges, delivery dates) and no attempt to give a customer peace of mind or that willingness to assist. Unique Trends teach your people about being customer-centric (if you even understand what that means).</p>
Helpful (0)
|Replies (0)DA
Deirdre A
1 reviews | Active since Jan 2020
17 Feb 2017, 07:35
Unique Trends - Pathetic Customer Service
<p>Unique Trends do not know the first thing about customer service amd they are plain rude!!!</p> <p>Yesterday I contacted them via Facebook Messenger to enquire about a promotion they were running and to place an order. I gave them the details for the hair extensions I wanted to order but I was concerned about the colour match because it is quite difficult to get the right match from a picture but I asked them to email me the invoice so that I can make payment and sedn proof of payment. I also asked them questions regharding whether or not I could exchange it if the colour didnt match well and received no response. They then sent the invoice on Facebook messenger and I asked them to email instead because I was struggling to get it downloaded on my phone and because I also wanted to ensure that they are a legitimate business (there are many scams on Facebook and as a consumer one needs to be careful and you are within your right to ask questions before you purchase). I finally got the invoice opened on my phone and sent them a message again just to give me feedback on whether I can change it if the coliur match was not accurate because I didnt want to end up with a product I couldnt use if they did not allow me to exchange. And I alos asked if we could arrange delivery for Monday because it was late already and I didnt know if they deliver over the weekend. When I asked this question, the person who responds on Messenger (also no names are given and they just seem to want to get the transaction done), then abruptly responded "You doint seem confortable placing an order with us, I suggest you get it somewhere else". Poor and patheitic customer service!!!!! No attempt made to answer my questions (all valid questions around exchanges, delivery dates) and no attempt to give a customer peace of mind or that willingness to assist. Unique Trends teach your people about being customer-centric (if you even understand what that means).</p>
0
Replies (0)CF
Candice F
1 reviews | Active since Jan 2020
20 Aug 2015, 13:13
BAD QUALITY EXPENSIVE HAIR WEAVE
I bought an expensive human hair weave for R3300 from Unique Trends, I have had the weave in +-4 weeks now and the hair is knotting and matting so badly that I can no longer use it. I have informed the company telephonically and via email and no one has returned my call or even acknowledged my emails. The company will not give out the owners details. I demand half of my money back, the weave was meant to be 100% human hair, this is the second time I am purchasing hair from them and am having a problem, but the hair I purchased this time is way worse than the 1st time. I tried to cut the weave thinking maybe the ends were too thick and it would help and also I have been using the Tangle Teeze brush on the hair along with expensive Joico hair products,nothing is working.It is a disgrace that they can sell hair like this to the public. They are quick to want your money but when you have a complaint or an issue, nobody bothers to get back to you or even attempts to help you resolve the matter. I do not want more hair from Unique Trends, I demand half of my money back at least. I certainly wont recommend or ever purchase from them again.
Helpful (0)
|Replies (0)CF
Candice F
1 reviews | Active since Jan 2020
20 Aug 2015, 13:13
BAD QUALITY EXPENSIVE HAIR WEAVE
I bought an expensive human hair weave for R3300 from Unique Trends, I have had the weave in +-4 weeks now and the hair is knotting and matting so badly that I can no longer use it. I have informed the company telephonically and via email and no one has returned my call or even acknowledged my emails. The company will not give out the owners details. I demand half of my money back, the weave was meant to be 100% human hair, this is the second time I am purchasing hair from them and am having a problem, but the hair I purchased this time is way worse than the 1st time. I tried to cut the weave thinking maybe the ends were too thick and it would help and also I have been using the Tangle Teeze brush on the hair along with expensive Joico hair products,nothing is working.It is a disgrace that they can sell hair like this to the public. They are quick to want your money but when you have a complaint or an issue, nobody bothers to get back to you or even attempts to help you resolve the matter. I do not want more hair from Unique Trends, I demand half of my money back at least. I certainly wont recommend or ever purchase from them again.
0
Replies (0)