Unique Trends - Pathetic Customer Service

<p>Unique Trends do not know the first thing about customer service amd they are plain rude!!!</p> <p>Yesterday I contacted them via Facebook Messenger to enquire about a promotion they were running and to place an order. I gave them the details for the hair extensions I wanted to order but I was concerned about the colour match because it is quite difficult to get the right match from a picture but I asked them to email me the invoice so that I can make payment and sedn proof of payment. I also asked them questions regharding whether or not I could exchange it if the colour didnt match well and received no response. They then sent the invoice on Facebook messenger and I asked them to email instead because I was struggling to get it downloaded on my phone and because I also wanted to ensure that they are a legitimate business (there are many scams on Facebook and as a consumer one needs to be careful and you are within your right to ask questions before you purchase). I finally got the invoice opened on my phone and sent them a message again just to give me feedback on whether I can change it if the coliur match was not accurate because I didnt want to end up with a product I couldnt use if they did not allow me to exchange. And I alos asked if we could arrange delivery for Monday because it was late already and I didnt know if they deliver over the weekend. When I asked this question, the person who responds on Messenger (also no names are given and they just seem to want to get the transaction done), then abruptly responded "You doint seem confortable placing an order with us, I suggest you get it somewhere else". Poor and patheitic customer service!!!!! No attempt made to answer my questions (all valid questions around exchanges, delivery dates) and no attempt to give a customer peace of mind or that willingness to assist. Unique Trends teach your people about being customer-centric (if you even understand what that means).</p>