DA
Deirdre A
Active since Nov 2012
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Rude employee and Poor service from Flora Niche
Today (Thursday 24 October), I placed an order at around 08:30am, for a Sympathy arrangement for close friends of mine in Kimberley, Northern Cape (their mother passed away and we are childhood friends and I'm unable to attend). I called FLORA NICHE (they work with other florists in Kimberley) and placed my order online. I chose a specific flower arrangement with mostly white flowers, that is suitable for a funeral. They called me to ask if they could add some pink flowers into the arrangement and I agreed - I also selected the delivery date for Friday 25th October (tomorrow). On their website they state that if certain flowers are not in season they replace with other flowers but they try to make the arrangement as close to the picture/bouquet that you selected on their website, which I understand. Just after 10am, my friend sent me a message to say thank you for the flowers and sent me a picture. It was not even close to the arrangement I has selected and was absolutely below standard, like they just slapped it together, there was very little flowers (no white flowers) and they filled the arrangement with cheap ribbon and greenery - not at all suitable for a funeral - I was flabbergasted when I saw the horrible flowers they delivered to my friends. I called them and sent them a picture of the flowers and they said they will replace the flowers. Unfortunately, I don't remember the name of the employee I dealt with but it was an emotional situation for me because I lost someone that I was close to, I'm feeling the pain of my friends that lost a mother and I wanted to send them a decent wreath. I expressed my dissatisfaction and at some point during the conversation I used the word "damn" and then this employee went off at me. She was extremely rude and said that I must not swear at her (one would have sworn I used the F-word or something else). She was screaming at me, being very unprofessional and should not at all be working with customers. Someone else by the name of Karina (supposedly a manager from Customer Care) called me back to apologize and to confirm that they will ensure that a new arrangement would be delivered tomorrow, for which I thanked her. I mentioned to her my encounter with the rude employee and asked if the employee will be addressed but she starting talking over me and told me that we just need to move forward. She remained polite, offered her condolences and we ended the call. The rude employee placed Flora Niche in a very bad light and I'm sure the owner would not be happy with how she dealt with a customer that was grieving and the embarrassment of the horrible flowers that was sent to my friends (Karina even said verbatim "you cant put that wreath on a coffin of a loved one"). I wanted the owner to know about this incident - her name if Annike McClarty and Flora Niche is her family business that has been around since 1983, with their head office in Claremont, Cape Town. That employee needs to go on customer service training (this was not an order for a birthday or a jolly occassion but for a grieving family) and she has put Flora Niche and the owner of this long running business to shame with how she was screaming at me. Disgusting behaviour! Shame on you!
0 replies
20 months ago
Beware of products from ShimmeryGlo South Africa - I have a skin medical emergency
I purchased the Collagen Masks from them online about 3 weeks ago. I tried the overnight mask yesterday for the first time and woke up to a severe skin irritation and my skin /face is completely messed up. My face is swollen and the skin is red with a rash covering my entire face. It is clear that this product is not safe and I'm sure it is not even medically/dermalogically tested. I have headaches and extreme discomfort and I'm going to the doctor today (29 August). This is serious and I would like to warn everyone about products from ShimmeryGlo (based in Cape Town) - shimmeryglo.co.za I have messaged them on Instagram and sending an email, with pictures of my skin and I demand a refund. I will not leave this here!!
0 replies
22 months ago
Old Mutual refusing to refund my money - this is *****
Extremely unprofessional, lack-luster customer service and holding onto your funds *****ulently!!!! I made a deposit into my tax free savings account and told that I cannot deposit the amount I did. The consultants that assisted when i asked for the forms and process did NOT advise the limit amount. I then received an email from Kim Rafferty (Senior Administrator) - completely useless to inform that I can only deposit a certain amount and "how do you wish to proceed". I emailed back and asked for someone to call me urgently - no one returned my call. Then I sent a few more emails only yo be told "you need to give us an instruction to say hold a certain amount and refund the balance" (this is not R2000 we're talking about - it is over R100,000.00). I sent an instruction email and didn't hear back - when I followed up again, I was told that I need to send a bank statement to prove that the money went off our account to Old Mutual. This was sent on 27 June and I have still not heard ANYTHING back - it's the 5th of July!!! Give my money back - this is *****!!!
53 replies
22 months ago
I am super impressed with the service I've received from Pentravel for my upcoming family trip to Cape Town
I am super impressed with the service I've received from Pentravel for my upcoming family trip to Cape Town. Nisha Mohammed has been assisting me with my travel needs for the past 3 years and she is an absolute pro. I could not ask for a better travel consultant. Thank you Nisha for your professionalism and customer-centricity , and thank you Pentravel! Deirdre Alexander
53 replies
42 months ago
I dealt with Cindy Sabapathy and she provided excellent service
I dealt with Cindy Sabapathy and she provided excellent service. She was patient and kind - keep it up!
132 replies
112 months ago
Unique Trends - Pathetic Customer Service
<p>Unique Trends do not know the first thing about customer service amd they are plain rude!!!</p> <p>Yesterday I contacted them via Facebook Messenger to enquire about a promotion they were running and to place an order. I gave them the details for the hair extensions I wanted to order but I was concerned about the colour match because it is quite difficult to get the right match from a picture but I asked them to email me the invoice so that I can make payment and sedn proof of payment. I also asked them questions regharding whether or not I could exchange it if the colour didnt match well and received no response. They then sent the invoice on Facebook messenger and I asked them to email instead because I was struggling to get it downloaded on my phone and because I also wanted to ensure that they are a legitimate business (there are many scams on Facebook and as a consumer one needs to be careful and you are within your right to ask questions before you purchase). I finally got the invoice opened on my phone and sent them a message again just to give me feedback on whether I can change it if the coliur match was not accurate because I didnt want to end up with a product I couldnt use if they did not allow me to exchange. And I alos asked if we could arrange delivery for Monday because it was late already and I didnt know if they deliver over the weekend. When I asked this question, the person who responds on Messenger (also no names are given and they just seem to want to get the transaction done), then abruptly responded "You doint seem confortable placing an order with us, I suggest you get it somewhere else". Poor and patheitic customer service!!!!! No attempt made to answer my questions (all valid questions around exchanges, delivery dates) and no attempt to give a customer peace of mind or that willingness to assist. Unique Trends teach your people about being customer-centric (if you even understand what that means).</p>
0 replies
121 months ago
Translux Poor Service - VCW44 - A Williams
<p>Deirdre Alexander - On behalf of Mr. R Williams</p> <p> </p> <p>I am utterly disgusted with your company service.</p> <p> </p> <p>My parents had a booking from Kimberley to Paarl on Sa****ay at 21h55. We were at the departure point from 21h35 and waited till 23h35. The driver of the Translux bus on route to George indicated that his bus was the last and gave me an alternative number to phone since the call centre number on the bus was not in use.</p> <p> </p> <p>On Sunday 07h45 I manage to speak to a consultant phoning the call centre. She indicated that she can’t assist due to the system being offline and she then dropped the phone. We went to Checkers which was the point of ticket purchase and they also tried for the entire day calling without success. It is poor service to advertise that you have 24h call centre and there is no one that answers or can help. My father had an important Doctor's Appointment which he had to postpone due to your companies poor service.</p> <p> </p> <p>I demand a reply from Translux in this regard and expect some form of resolution and feedback from a supervisor, however I wont be surprised if Translux is not forthcoming, seeing that they thrive on poor service.</p> <p>I have again this morning tried calling both 011 774 3333 / 086 158 9282 however the phone is just ringing. Bad service</p> <p> </p> <p>I hope this message reach someone of authority that is serious about their work and company reputation.</p> <p> </p> <p>Rudi</p> <p> </p> <p> </p> <p>Rudi Williams</p> <p>Operations Manager</p> <p>Veterinary Wildlife Services – Kimberley</p> <p>South African National Parks</p> <p> </p> <p>P.O. Box 110040, Hadison Park, Kimberley, 8306</p> <p>Tel: 053 832 1852 I Fax: 053 832 1854 I Cell: 082 887 4058</p> <p>Fax to Email: 086 659 2543</p> <p>E-mail: rudi.williams@sanparks.org</p> <p>Gmap Office Directions</p> <p> </p> <p> </p> <p> </p>
0 replies
134 months ago
Appalling Accounts and Customer Service!!!!!!
I would like to lodge a formal complaint regarding Homechoice bad customer service, calling me about arrears account but fail to give me correct information.<br> Background:<br> Ordered a Kimi Kids Combo bunk bed from Homechoice Jan 2015 and took delivery in Jan as well (attached invoice which states first instalment due Feb 2015). Thus far I have made 2 payments of R902.80 - as per invoice/contract which confirms monthly instalment, for Feb and Mar (sent proof of payment) - therefore the next payment due and will be paid 25th April 2015. <br> Homechoice how it is possible that my account is in arrears?? Why am I getting calls mid month to say that X-amount is due immediately when we agreed that I will pay account once a month (which I have been doing) and my next payment is due end April (or in my case around 25th April). CAN SOMEONE PLEASE EXPLAIN - I will NOT tolerate the attitude from your consultants as if I have been skipping or evading payments <br> So it's day 2 and no email feedback as requested (and agreed with the two people I spoke to - Supervisor and manager).<br> Proves my point - poor customer service, bad administration. Happy to pay the missing service fee but pathetic service!
76 replies
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