Claim Unresolved

On the 21st September 2024 I was at the funeral of a family friend in Orlando West, Soweto, Holy Cross Church. A Mega Buss owned by Unitrans bumped my car parked on the pavement off the road. I have been asked for all sorts of information which I provided and it has cost me a couple of thousands and some leave days and I am still not paid a month and a half later. I was promised by Unitrans that I should not worry they will settle my claim. It has been escalated to their claims department but nor responses to emails I have sent.