PAYROLL Keeping me hostage from submitting my tax return to SARS

I have a tax return that I have to complete but the payroll department is keeping my tax return hostage for months now by ignoring my requests to update tax DIRECTIVEs and values to match what is loaded on SARS. They keep moving the buck blaming departments when it's one person Zandi who refuses to answer my emails or to accept a call to rectify the issue. Zandi at payroll