BEWARE !!! STAY AWAY FROM UNITRONICS Samsung Repair Centre

BEWARE !!! STAY AWAY FROM UNITRONICS. DO NOT HAVE ANY PRODUCTS REPAIRED WITH THEM!!!

I handed in a Samsung S7 for repairs at the Samsung shop in Sumerset Mall on the 9th January 2018. Had to pay R 228.00 for assessment fee. Waited 12 days for a quotation . On 9th Feb 18 I instructed Unitronics Smartcare & Elcardo Theunis via email to proceed with the repairs. After no response from Unitronics regarding the status of the repair, I was contacted by Lisa on 10th April to inform me that I had to pay upfront for the repair. On 12th April 18 I did the EFT payment to Unitronics R 2 724.00.

After numerous attempts to establish the status of the repair , I was informed by Elcardo Theunis on the 26th April 18 that I must contact Samsung direct as Unitronics does not support product repairs anymore and that my phone was sent to Samsung Head Office in Johannesburg I then contacted Samsung on the 26th April 2018 and spoke to N, who requested me to send all supporting documentation to Samsung. All supporting documentation was sent to Samsung on 26th April 18. On 2nd May 18 I spoke to T at Samsung call center regarding the status of my query. I was informed that it does not reflect on their system that the phone was received.

I have tried to contact Elcardo Theunis of Unitronics ********** ) with address UNITRONICS: Electronic Service Centre 11 Park Lane , C/O Park & Century Way, Century City, T: ********** / ********** / ********** , F: ********** , to send me proof that the device was delivered to Samsung HQ as stated by him on 26th April 2018.

To date I have only received an automated reply stating that Unitronics no longer provides support, repairs or servicing of mobile phones.

The whereabouts of my phone could not be established and Elcardo has not sent me proof that the phone was sent to Samsung HQ.

Unitronics does not answer any emails or telephone calls.