Authorisation Failure – Child’s Health Compromised”

My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?