Unity Health
Verified Business
AI Review Summary
Based on recent customer reviews, Unity Health receives overwhelmingly negative feedback centered on claims being rejected or unpaid, benefits being suspended due to debit order failures, and medications prescribed by network doctors not being on the formulary. Customers frequently report poor communication, unresolved queries, and feeling forced to pay out of pocket despite having insurance. Particularly concerning are cases involving sick children where authorisation was denied or delayed. Positive experiences highlight the online doctor service, prompt emergency responses, and fast claim refunds when the process works correctly.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
66 hours 11 minutesAverage Time To Reply
-38 NPSRecommended: Unlikely
Replied to 68% of negative reviews
Typically takes less than 76 hours 9 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
66 hours 11 minutes
NPS Score
-38
Recommended: Unlikely
Replied to 68% of negative reviews
Typically takes less than 76 hours 9 min to reply
Review Distribution
1.9|25 Reviews
May '25 - Apr '26
5(16%)
4(8%)
3(0%)
2(0%)
1(76%)
5(16%)
4(8%)
3(0%)
2(0%)
1(76%)
Frequently Asked Questions About Unity Health
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Neil N
1 reviews | Active since Jan 2020
6 Feb 2026, 07:05
Bad bad medical insurance
This is the worst medical insurance One day they willing to help you the other day they're not willing to help you My son is sick Tell me I need to speak to the online doctor no stars for them I'm canceling my medical insurance with them and will also speak to my colleagues about my experience with them based on what i told them my son my son dont need to see a dokter . What a joke
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Neil N
1 reviews | Active since Jan 2020
6 Feb 2026, 07:05
Bad bad medical insurance
This is the worst medical insurance One day they willing to help you the other day they're not willing to help you My son is sick Tell me I need to speak to the online doctor no stars for them I'm canceling my medical insurance with them and will also speak to my colleagues about my experience with them based on what i told them my son my son dont need to see a dokter . What a joke
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Christal F
1 reviews | Active since Jan 2020
7 Jan 2026, 20:28
UNITY HEALTH YOUR SERVICE SUCK!!!!!
I am so disappointed in the service I have been receiving from Unity Health. Apparently my benefits has been suspended due to missed premiums, as they claim. The funds has been in my account since 20/12/25 for the debit that was supposed to be deducted on 31/12/25. I have checked my statement, no debit order was attempted, nor was it declined by my bank as I received no msg from my bank informing me of insufficient funds. Now they claim that there was no funds in my account, the funds is still there. My benefits has now been suspended to due their incompetence and someone not doing their job properly. This was also not the 1st time that my debit order hasn't been deducted. They then charged me double the amount, again due their incompetence. Then they blame you even though the funds was there. I have sent 2 emails as well with regards to another query which they also didn't bother replying to. I had to request a Call me back from them.
Helpful (0)
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Christal F
1 reviews | Active since Jan 2020
7 Jan 2026, 20:28
UNITY HEALTH YOUR SERVICE SUCK!!!!!
I am so disappointed in the service I have been receiving from Unity Health. Apparently my benefits has been suspended due to missed premiums, as they claim. The funds has been in my account since 20/12/25 for the debit that was supposed to be deducted on 31/12/25. I have checked my statement, no debit order was attempted, nor was it declined by my bank as I received no msg from my bank informing me of insufficient funds. Now they claim that there was no funds in my account, the funds is still there. My benefits has now been suspended to due their incompetence and someone not doing their job properly. This was also not the 1st time that my debit order hasn't been deducted. They then charged me double the amount, again due their incompetence. Then they blame you even though the funds was there. I have sent 2 emails as well with regards to another query which they also didn't bother replying to. I had to request a Call me back from them.
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zama N
1 reviews | Active since Jan 2020
6 Jan 2026, 13:52
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
Helpful (0)
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zama N
1 reviews | Active since Jan 2020
6 Jan 2026, 13:52
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
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Replies (0)SS
Semakaleng S
1 reviews | Active since Jan 2020
20 Dec 2025, 13:40
Authorisation Failure – Child’s Health Compromised”
My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?
Helpful (0)
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Semakaleng S
1 reviews | Active since Jan 2020
20 Dec 2025, 13:40
Authorisation Failure – Child’s Health Compromised”
My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?
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Replies (0)TR
Terry R
1 reviews | Active since Jan 2020
9 Dec 2025, 12:47
Unsatisfied
On the 14th of November i wrote here on hellopeter with the issue i had with unity health regarding my claim and on the 19th one of their managers called by the name of craig or graig and he said he approved my claim and i will get a payment before the month ends but even today I haven’t received a payment and i tried calling his number but its not going through,I called again through agents and they took my details and said they will call me back but even today I haven’t got a call back or the payment,
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Terry R
1 reviews | Active since Jan 2020
9 Dec 2025, 12:47
Unsatisfied
On the 14th of November i wrote here on hellopeter with the issue i had with unity health regarding my claim and on the 19th one of their managers called by the name of craig or graig and he said he approved my claim and i will get a payment before the month ends but even today I haven’t received a payment and i tried calling his number but its not going through,I called again through agents and they took my details and said they will call me back but even today I haven’t got a call back or the payment,
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Terry R
1 reviews | Active since Jan 2020
14 Nov 2025, 09:55
****
I have been a unity health client for over 2 years now ,paying monthly with no issues,i have been struggling with a a skin condition which my Dr failed to assist with and referred me to a dermatologist,when i called unity health to understand how it works i was told I needed a referral letter which i obtained,upon arriving at the dermatologist they said they not taking any medical insurance i should pay cash which i paid about R3900 to the Dr and R622 to the Ampath pathology and filled the unity health form,submitted all the supporting documents but now i received an email stating that they wanted a motivational letter from the Dr stating that hee can’t find a problem but that motivational letter they talking about its nowhere on the agreement they sent to me I am really disappointed and looking forward to moving to another medical insurance because clearly unity health is a ***** and ****
Helpful (0)
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Terry R
1 reviews | Active since Jan 2020
14 Nov 2025, 09:55
****
I have been a unity health client for over 2 years now ,paying monthly with no issues,i have been struggling with a a skin condition which my Dr failed to assist with and referred me to a dermatologist,when i called unity health to understand how it works i was told I needed a referral letter which i obtained,upon arriving at the dermatologist they said they not taking any medical insurance i should pay cash which i paid about R3900 to the Dr and R622 to the Ampath pathology and filled the unity health form,submitted all the supporting documents but now i received an email stating that they wanted a motivational letter from the Dr stating that hee can’t find a problem but that motivational letter they talking about its nowhere on the agreement they sent to me I am really disappointed and looking forward to moving to another medical insurance because clearly unity health is a ***** and ****
0
Replies (0)